Syed Abdul Samad

Experience

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  UnitedHealth Group

  Sept 2010 - May 2017

  Professional Expertise :Currently Working with United Health Group since Sep’2010 & current Designation is “Deputy Manager – Operations”Started career working for US Health care Domain in United Health Group, since 27th September, 2010 and was promoted ahead of Sr. Associate as Subject Matter Expert in 2011Later on promoted as Management Trainee in 2012, as a Front Line Supervisor to a team of 20 Employees for Medicare & Retirement Claims Adjudication Process.Promoted as Assistant Manager in 2013 to a team of 30 Employees working on core claim Adjudication process – M&R Govt. Business ClaimJob Roles and Responsibilities :Core responsibilities include ensuring defect less schedule as forecasted by the business on a daily basisHandling multiple teams of 30 associates each with overall span size of 90 FTEs and 3 assistant managers reporting directlyStrive for Innovations & projects through Six sigma tools Building a strong competent team to meet Business goals month after month. This is done by effective one on one interaction with the team members and setting realistic targets for all associates, which in turn contribute towards the organizational goalHandle daily reports to provide information to the management and the client about the volumes, Production tracker and key LOB escalation’s.Conduct Root cause analysis and Provide Remedial plans for all LOBsQuality Implementation – 5Y Analysis & remedial plans, adhere to SOPs, liaison with onshore team for process implementationCreate weekly Dashboards which provide Inventory volume and trend analysis to the higher management.Ensuring the Quality, TAT & Productivity SLA’s are met as per client requirement across all Line of Businesses Responsible for Conducting & driving Management Trainee workshop for the aspiring associates to become Team Leaders.Engaging in various planning and forecasting exercises at Director Span level along with Revenue leakage & buffer requirement calculations Show less Managed a team of 30 employees for their core job deliverables as per set SLAs. Responsible for appraisal discussions, performance coaching & mentoring, people development & engagement activities. Strive to maintain operational hygiene and update client on daily operational tasks & deliverables , discuss any process challenges & plan in place for way forward. Daily/weekly reporting of Operational SLAs to higher management for review and proactively derive plans to remediate any misses to be on track with client expectations Show less

  • Deputy Manager

    Jul 2015 - May 2017

  • Assistant Manager

    Sept 2013 - Jun 2015

  • Management Trainee

    Sept 2012 - Aug 2013

  • Subject Matter Expert

    May 2011 - Aug 2012

  • Process Associate

    Sept 2010 - Apr 2011
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  Optum

  Sept 2017 - now

  • Associate Director

    Mar 2022 - now

  • Service Delivery Leader

    Sept 2019 - Feb 2022

  • Service Delivery Manager

    Sept 2017 - Aug 2019