Alain Alvarez Legra

Experience

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  Information Technology and Cable Solutions Inc.

  Aug 2014 - Sept 2015

  Information Technology Support Specialist

  I provided technical support to end-users, installed and maintained hardware and software systems, and assisted with system upgrades and installations as an Information Technology (IT) Support Specialist. My role required excellent communication and problem-solving skills, a strong knowledge of computer hardware and software, and the ability to work independently and as part of a team. I also provided training to end-users on specific software and hardware systems. Overall, I played a critical role in ensuring that technology systems and applications worked optimally for end users. Show less

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  World Magic

  Sept 2015 - Jun 2016

  Information Technology Support Specialist

  As an Information Technology Support Specialist within an MSP environment, my main duty was to provide technical assistance and support to end-users, troubleshooting hardware, software, and network-related issues. I was responsible for maintaining and updating hardware and software systems to ensure that all applications were up-to-date and working correctly. My role required strong analytical skills, clear communication, and the ability to work under pressure. Furthermore, I provided training to end-users to help them efficiently use software and hardware systems, making sure that all technology systems were running seamlessly. Show less

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  HealthSun Health Plans, Inc

  Jun 2016 - Aug 2017

  IT Support Analyst II

  In my role as an IT Support Analyst II, I provided technical support, analyzed and resolved complex hardware and software issues, and performed system upgrades and maintenance. I had a strong understanding of IT systems and applications and collaborated with other teams to ensure the smooth functioning of all technology systems.I was also involved in tracking and reporting incidents and providing recommendations for process improvement. I was responsible for ensuring that IT equipment and software were up-to-date and in compliance with security standards. Additionally, I assisted in the development and implementation of new technologies to improve business processes. As an IT Support Analyst II, I played a critical role in ensuring the effective functioning of all IT systems and infrastructure. Show less

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  Advanced Core Corp.

  Aug 2017 - Feb 2019

  Information Technology Support Supervisor

  As an Information Technology Support Supervisor, I oversaw a team of IT support specialists, providing technical guidance and ensuring the successful delivery of IT support services. I managed IT projects, tracked and reported on team performance metrics, and implemented process changes to increase efficiency. My role required strong technical expertise, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment, playing a critical role in delivering high-quality IT support services. Show less

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  L7 Solutions

  Feb 2019 - Aug 2019

  IT Help Desk Engineer

  Working as an IT Help Desk Engineer in a Managed Service Provider (MSP), I provided technical support to clients, resolving hardware, software, and network issues. I also monitored and maintained client systems, performed upgrades, and ensured compliance with security standards. My role required excellent communication skills, strong technical expertise, and the ability to work well under pressure in a fast-paced environment.

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  UDT

  Aug 2019 - now

  As an Information Technology Operations Manager in an MSP, my main responsibility is to oversee the day-to-day operations of the IT department, ensuring that all client technology systems are running efficiently. I manage a team of technical staff, establish IT policies and procedures, and monitor performance metrics. I collaborate with other departments to identify areas for improvement and implement solutions to increase productivity and reduce costs. Additionally, I ensure that technology systems are secure and compliant with industry standards, and that clients receive exceptional service. Show less

  • Information Technology Operations Manager

    Apr 2023 - now

  • Service Desk Supervisor

    Oct 2021 - Apr 2023

  • NOC Engineer II

    Jan 2021 - Oct 2021

  • Service Desk Analyst II

    Aug 2019 - Jan 2021