Pranoti Patil

Experience

• 

  Amazon

  Jul 2017 - now

  -Handle escalation contacts.-Supported as a interim specialist and helped the associatesgrant special concessions to the customers as per the issue.-Worked as a gifted effective mentor(GEM) for the newlyhired trainees. Helped them understand the process andachieve their performance matrix.-Handle approximately 70 escalation contacts to increasecustomer satisfaction by resolving the issues quickly andefficiently.-Provide support over calls as per requirement. -Handle issues related to customer account.-Maintain effective communication with the customer toresolve issues related to customer account, maintain selfmatrix and improve customer experience.-Based on performance was moved to SDS where we handleescalations. -Help customers resolve retail queries.-Provide customer support on refunds and replacements,respond to customer request on products and services andadhere to quality and time sensitive matrix while resolvingcustomer issues.-Depending on outstanding performance was moved to aspecial team where we handle account related issues.

  • SDS Associate

    Sept 2018 - now

  • Speciality Associate

    Jun 2018 - Sept 2018

  • Customer Service Representative

    Jul 2017 - Jun 2018