Alexander Abay Debretsion

Experience

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  UN World Food Programme (WFP)

  Oct 2000 - Dec 2006

  Information Communication Technology Assistant

  Help desk, user support IT related problem Operating Systems: Windows 98, Windows ME, Windows 2000 Professional, XP, and Vista & Windows 7, E-mail, Internet, networking, lotus note clients, configuring new & repairing PCs, Test new software and hardware. Other troubleshooting day to day IT related  Installation & Troubleshooting of Servers Operating Systems (Windows Server 2000/2003) Assembling & troubleshooting all types of PC/Laptop Compatibles System Installation, troubleshooting & updating of Servers, Desktops and Laptops. Installation, Configuration & troubleshooting of Lotus Notes (Client) DNS, DHCP, User & Group Management. Creating and Managing Domain Users logon accounts and configuration of access rights. Setup, configuration and support of LAN, Wireless LAN, Switches, Network printer and other network devices. Ensure timely installation and upgrading of LAN/WAN information systems and backup and upgrades system.  Configuring & troubleshooting of E-mail accounts Lotus Notes. Software Installation and distribution among networked machines Configuration of users, groups, shares & printers along with appropriate rights and user permission. Show less

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  UN Mission In Sudan (UNMIS)

  Jul 2007 - Jun 2010

  Asset Management Analyst

  Execution Asset management policies & procedures on quality control, loss prevention, risk mitigation, cost effectiveness, tracking, Inventory control, stock-checking, trucking consumption, write-off and distribution control techniques to optimize stock levels. Distribution plan according to short/medium-term requirement and ensure adequate capacity to respond an emergency and developed contingency plans. Identify bottlenecks and require stock replenishment in a timely manner. Making recommendations on improvement of asset utilization and disposal Implement effective and efficient logistics planning and coordination with all stakeholders to ensure timely, cost-effective service & safe delivery of goods to clients.  Inventory stacking and turnover by (FIFO or FEFO) procedures. Prepare write-off & disposal method, hazardous waste in compliance with international and local regulations, rules and requirements. Conduct periodic spot checks on asset movements and maintain a traceable record. Ensure contracts and supplier performance terms & conditions apply. Confirm accurate and completed accounting, reporting and internal control systems on supply are in place and relevant records are maintained. Participate in Monitor the incoming pipeline and advise on lead time. Costs related to the acquisition and disposal (depreciation\ Impairment) of assets. Investigates potential impairment & obsolescence of assets and review useful life review process. Logistics plan and operational to develop effective deployment plans and prioritization for goods movements to mission location. Implementing SOPs, monitoring key performance indicators (KPIs) and identifying areas for improvement. Reconciliation of actual expenditures into budget estimates and capital budgeting preparation. Show less

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  UN Mission In South Sudan (UNMISS)

  Jul 2010 - Jun 2013

  Warehouse Supervisor

  Oversee the effective planning and management of warehouse operations, safety & efficient storage of all commodities & receipts/issue of inventory as per UN’s procedure. Encompasses layout, Set-up & adopted of standard structures of a warehouse for inbounding & control out bounding,  Optimize warehouse space & supplies are being stored in efficient space according to categorized, physical size and risk characteristics. Coordinate for effective, timely delivery, sufficient & safe movement of goods throughout the mission area inland, sea-land & air transportation. Implement supply chain strategies, policies, procedures, quality control, loss prevention, risk mitigation & cost effectiveness applied. Verify/Accept quality/quantity goods are received in apply to Purchase Order terms & all goods are in good condition and serviceable. Support process adherence & master data accuracy for demand planning, replenishment & inventory planning & optimization. prepare distribution plan according to short/medium term requirements & ensure adequate capacity to respond to an emergency & developed contingency plans. Update periodic inventory verification & inventory control, cargo movement request Incoming / Outgoing Waybills, maintenance of all electronic & hard copy records for audit trail. Prepare write-off request & disposal method for Assets & expendable items.  Identify bottlenecks & require stock replenishment in a timely manner. Ensures cargo labelled in accordance with safety procedures including dangerous goods requiring special handling. Safeguarding of commodities have been taking initiative to preventive measures are preserved in good condition & quality control actions are initiated.Compile and analyses statistical data in ERP to enhance efficiency and identify trends and strategic adjustments to effectiveness and accuracy of all logistic activities in Integrated centralize warehouses. Show less

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  UN Mission In South Sudan (UNMISS)

  Feb 2014 - Feb 2015

  Supply Chain Specialist

  Oversees the effective & timely movement of goods throughout the mission area; Confirms the correctness & accuracy of the inventory, physical verifications, stock takes & write-off procedures. Assist in raising requisitions or contract. Implement the policy process for consumption, inventory control, stock-checking & write-off. Conducted logistical capacity assessment (Inland Transport, Storage & Handling availability) Evaluates & justifies equipment requests & authorizes the issuance of equipment, supplies & spare parts. Ensure that all the required spare parts & supplies are in place to minimize the downtime. Prepare statistical & trend analysis on Identify shortage, monitor consumable materials required to replenishment in timely manner. Ensure that a system is in place to optimize the warehouse stock layout, stock cards updates, handling equipment and inventory tracking system to minimize cost. Identify no overstocking Implement FEFO (First Expiring First Out.) shelf-life inventory.  Prepare a distribution plan due to short & medium-term requirements to ensure adequate capacity to respond to an emergency. Coordinate logistics activities to ensure timely, cost-effective service & safe delivery of goods to clients.  Participates in the preparation of operational plans, performance reports, and responses to internal and external audit observations. Provides technical specification and evaluations to bids that vendor’s proposals meet technical requirements. Collect, organize, analyze, data accurate quantitative and qualitative and timely reports with data visualization. Draft recommendation contracts for the disposal of property and supplies, including all types of waste material.Prepare analyses & statistics report on operation and monitoring the quality and accuracy of data in ERP platformer to enhance efficiency & accuracy of all logistic activities that will assist in decision making. Show less

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  United Nations Mission In South Sudan (UNMISS)

  Mar 2015 - Sept 2022

  Information Technology Help Desk

  Providing Support on day to day IT relate technical problems, Ghost Images, Installation, configurate & setup hardware & software Desktop/Laptop & other peripherals.  Create username count, Setup & support Microsoft O365 application (AD, MFA) Meet costumer services request & service delivery on-line/on-site & email on time. Support all UN databases and Mission Critical Application. Set up & configuration security systems networking wireless/Ethernet LAN Designing and building the Excel data automation tools using Power Query Editor & dashboards Perform ERP Business Intelligence reports to ensure correct data on Power BI, Excel & Python Advanced Excel skills (pivot tables, Visual Basic) Strong analytic skills with the ability to extract, collect, organize, analyze and interpret results for insights. Ability to data mine, analyze data, and present insights in a meaningful way. Handle confidential and sensitivity information of company data security & Data Privacy Develop\update databases, data collection system, data analytics and other strategies that optimize statistical efficiency and quality. Provide strategic, analytical, & technical support for Departmental activities. Perform detailed analysis & identify trends analyze & interpret trends in complex data sets. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Storytelling with data through creative data visualizations, both verbally and in writing Coordinate with the supervisor regarding replenishment of IT equipment & cost estimate. Recommend management on new or improvement process, identify customer requirements tools and services. Plan, monitor, and control project activities, resources, budget, and risks. Participates in the development of plans for major ICT systems’ projects within the mission, monitoring the progress of the design, installation & commissioning of various systems. Show less

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  Allina Health Care

  Nov 2022 - now

  Customer Experience Representative

  Performs basic and advanced scheduling and phone support with an emphasis on customer service toenhance the customer experience, Assists patient, clinical professionals and the general public withaccess to health care services.❖ Receives calls from internal and external customers and provides on touch resource to guide patientsto appropriate resources.❖ Answer incoming calls and assist customers with questions and concerns related to their heathy❖ Assists patients and clinical professionals by coordinating access to complex hospital, clinic, specialtyservice scheduling, registration, or prior authorizations.❖ Ensures data collection entries are accurate and complete.❖ Demonstrate customers interest and ask questions to diagnose customer concern and proactive❖ Present options to customers services using digital tools products❖ Perform electronic medical record (EMR) patient chart research, scheduling, and registration.❖ Coordinates with liaisons, team assistants and other departments for smooth admission processes.❖ Assists patient, clinical professional with access to healthcare services. Show less