Merissa Lim

Experience

• 

  Hong Leong Bank Berhad

  May 2008 - May 2009

  Credit Controller

  • To perform better results in Credit management and negotiation for cases to be done• Assist in general supervision of the department’s daily operation• Reply to all dispute letters in relation to credit card payment• Attend to all written enquiries in relation to credit card payment• Telephone review for Expired & Declined card for credit card payment• Telephone review for Non Performing Account• Prepare monthly reminder notices for credit card payment• Prepare release letter Show less

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  OCBC Bank

  May 2009 - Dec 2009

  Customer Service Representative

  • Assist in general enquires by showing patience and helpful service attitude to the customers.• Reply to all departments related to credit card enquires from customers• Attend to all written enquiries in relation to credit card enquires from customers• Negotiate and perform communications skills to serve better and provide a comfortable pace for customers.• Provide accurate information regards of the company’s products by understanding customer peculiarities• Provide better services for the customers to help customers to solve their problems and enquires.• Attending to customer’s complaint calls and ensure these cases are resolved within the stipulated time by making timely decisions on issues requiring immediate attention within own empowerment.• Promote teamwork and collaboration with the department to meet the standards of team’s key performance indicator (KPI) Show less

• 

  Biomax Technologies Pte Ltd

  Jan 2010 - Oct 2010

  HR Administrator

  • Manage staff welfare and claims of employees• Handling on recruitments and employment pass issuance• Involve in logistics documentations(shipment document) • Assist in handling company’s loan documents• Search for sources of finance companies to provide to the company for future investment• Involve in trade facilities (manage documents for letter of credit)• Assist in handling ISO documentation and control of documents to meet ISO standards• Meet potential investors and assist on all of the enquires from the investors towards the company• Responsible on generate all the reports/meeting minutes from the higher management• Handling on sales forecasting of the company revenue• Liaises with investor, bankers and other financial institution company on handling working capital towards the company Show less

• 

  OCBC Bank

  Nov 2010 - Dec 2012

  Credit Officer

  • Act as Focal to evaluate, decide and approve credit facilities and grant credit limit within discretionary power. • Conduct credit assessment on customers, ensuring each criterion is adhered to procedures & guidelines.• Conduct risk assessment, ensure all compliance and governance is in place. Escalate if spotted any potential money laundering activities.• Represent team to onboard and train new joiners.• Perform periodic daily, weekly or ad hoc reconciliation checks to ensure no delay in processing and notifications being sent to customers and other related departments. Show less

• 

  Hewlett Packard Multimedia

  Jun 2013 - now

  • To act as test leader where involve in planning, monitoring and control on testing activities and tasks of multiple projects during Split Management period• Primary Testing Asset: Workday• To schedule the tests of the project for execution and then monitor, measure, control and report on the test progress, the product quality status and the test results to domains who are our clients.• Practice functionality and performance testing for projects assigned.• Able to manipulate, analyse and responsible for creating end-to-end test plan, executing the plan and managing all activities to ensure that all objectives are met that the solution works as expected.• To ensure that testing is well defined, planned and executed as in testing every phase and feature of the software product solution.• As a clear communicator, write test plan and test cases are a compulsory task in order to communicate bugs to developers and other stakeholders.• To ensure the ability translate technical requirement test plans• Able to focus on deadlines and deliverable in a way that to ensure able to find bad defects and bugs in the shortest time.• To support and assist UAT Test Lead in all UAT testing activities - problem solving , test planning activities & provide status from upstream perspective.• To support and act as UAT Test Lead in UAT testing -problem solving, test planning activities & provide status from upstream perspective.• Act as an analyst on integrations scheduling during cutover and MTP (Go Live) activities Show less

  • QA Test Lead

    Jun 2013 - now

  • QA Test Lead

    Jun 2013 - Mar 2021
• 

  DXC Technology

  Jun 2013 - now

  • Handling major spin off & transformation projects for the past 5 years• Managing a team of testers on task assignments and arrangements• A Test Solution lead in Workday Modules• Interact primarily with HRS business team, Architect and Development team to understand the scope of work.• Experience in pre-sales sizing and work (estimating sizing and scope) for new projects• To act as a ticket support developer to work on Time Off module configurations.• To schedule the tests of the project for execution and then monitor, measure, control and report on the test progress, the product quality status and the test results to domains who are our clients.• Act as an analyst on integrations scheduling during cutover and MTP (Go Live) activities• Practice Test Management methodology for each project • Practice functionality, security and performance testing for projects assigned.• Able to manipulate, analyze and responsible for creating end-to-end test plan, executing the plan and managing all activities to ensure that all objectives are met that the solution works as expected.• To ensure that testing is well defined, planned and executed as in testing every phase and feature of the software product solution.• As a clear communicator, write test plan and test cases are a compulsory task in order to communicate bugs to developers and other stakeholders.• To ensure the ability translate technical requirement test plans and present test strategy during kick off projects.• Able to focus on deadlines and deliverable in a way that to ensure able to find bad defects and bugs in the shortest time.• To support and act as UAT Test Lead in UAT testing -problem solving, test planning activities & provide status from upstream perspective. Show less

  • QA Workday Test Solution Lead

    Jun 2013 - now

  • QA Test Lead

    Jun 2013 - Mar 2021
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  Billennium

  Jan 2021 - now

  Handling Test Management activities and perform various types of testing

  • Project Manager

    Feb 2021 - now

  • Quality Assurance Lead

    Jan 2021 - now