Luis Miguel Pellico Calleja

Experience

• 

  Comunycarse Network Consultants

  Feb 1996 - Feb 1998

  Técnico de sistemas

  administrador, técnico e instalador de soluciones de fax para Call Center

• 

  Leader Line

  Feb 1998 - Mar 2000

  Administrador de sistemas de información

  Administrador de sistemas.WindowsNovellIbm

• 

  Grupo Leader BBVA

  Mar 2000 - Apr 2006

  Responsable de sistemas

  Responsable del equipo de Sistemas Informáticos.

• 

  Microsoft

  Apr 2006 - Dec 2021

  As a Customer Success Account Manager (CSAM), I am the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. I am front and center with our customers supporting their digital journey and empowering them to achieve more!I am focusing on creating customer value by accelerating cloud consumption/usage, supportability, and influence upsell, to deliver an easy and connected experience and build trust through customer centricity, Managing top Enterprise Major accounts in Spanish Retail & Manufacturing territory. Responsibilities:Orchestrate and align programs, projects and delivery engagements across the 3 clouds with account team peers to deliver an exceptional customer experience to achieve prioritized customer outcomes.Partner with my customers and Account Teams to prioritize and plan customer engagements and programs across cloud and on-premise workloads.Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate. Define outcomes to improve the health, performance, and business capabilities to drive customer value realization. Show less As a Technical Account Manager (TAM) I was acting as a key advisor to Microsoft’s Premier and Unified Support customers, ensuring that customers get the most out of their support agreement and fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.The TAM is the primary front-line customer facing support role within the Services organization, and is responsible for the overall growth, quality and satisfaction of the customer’s services relationship. This role offered me an opportunity to be front and center with my customers, supporting them in their digital transformation. Prepare the selling environment for the seller. Partner with Reactive Support Management to understand customer health trends and build Operational Health Programs and support Reactive Support Management's lead during Strategic Escalations.During +10 years I was focus on large Enterprise & Major accounts in Retail & Manufacturing industries, managing top IBEX35 companies. Show less

  • CSAM- Senior Customer Success Account Manager

    Jul 2020 - Dec 2021

  • TAM - Senior Technical Account Manager

    Apr 2006 - Jul 2020
• 

  Salesforce

  Jan 2022 - now

  As a Technical Account Manager (TAM) in the EMEA Signature team, I will help the customer navigate through proactive and reactive support services to drive technical customer success and ultimately value. I should have a track record in translating complex technical issues and driving service maturity through strong partnerships.Being the trusted advisor for Salesforce´s most strategic customers is essential, building a comprehensive knowledge of the Salesforce platform. I will forge relationships with customers and account teams, develop a deep technical understanding of their Salesforce implementation, share technical best practices, and adoption of proactive services.In major incidents I am acting as a point of contact, managing the customer’s expectations and communications to all levels of stakeholders. Show less

  • CSM - Customer Success Manager

    Apr 2024 - now

  • TAM - Senior Technical Account Manager

    Jan 2022 - May 2024