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Teng SH

Teng SH

After Sales Manager

Followers of Teng SH49 followers
location of Teng SHKota Kinabalu, Sabah, Malaysia

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  • Timeline

  • About me

    After Sales Manager at Hap Seng Star

  • Education

    • College Damansara Utama (KDU Petaling Jaya, Malaysia)

      1997 - 2000
      Bachelor's Degree Electrical & Electronics Engineering

    • Nan Hwa High School (Sitiawan, Perak, Malaysia)

      1994 - 1995
      High School STPM

  • Experience

    • Hap Seng Star

      -
      After Sales Manager

    • Cycle & Carriage Bintang Berhad (Mercedes-Benz authorized dealer)

      Sept 2000 - Feb 2004
      Technical Executive

    • LSH Auto - Beijing Star Automobile Service Co., Ltd. (Mercedes-Benz authorized dealer)

      Mar 2004 - Apr 2006
      Technical Executive

    • LSH Auto - Tianjin Star Automobile Repair & Service Co., Ltd. (Mercedes-Benz authorized dealer)

      May 2006 - Jun 2010
      Aftersales Manager

    • LSH Auto - New Beijing Star Automobile Service Co., Ltd. (Mercedes-Benz authorized dealer)

      Jul 2010 - Oct 2011
      Aftersales Manager

    • Beijing Xingdebao Auto Sales & Service Co., Ltd. (BMW authorized dealer)

      Nov 2011 - Aug 2013
      Aftersales Manager

      Main taks:1. Responsible for after-sales business strategy and development, set and monitor the year target and cost control.2. Implement and monitor after-sales KPI including turnover, CSI, APQ, NPS, warranty rejection rate, parts purchase, service level and stock turn.3. Define the market segment and develop after sales marketing plan to increase market share4. Manage after sales staff team building, develop and motivate subordinates according to their abilities and needs of company5. Cooperate and coordinate the internal relationships with other departments Show less

    • Hap Seng Star

      Sept 2013 - now
      Senior Manager - After Sales

  • Licenses & Certifications

    • Mercedes-Benz Certified Manager

      Mercedes-Benz C-Management

  • Honors & Awards

    • Awarded to Teng SH
      Service Excellence Award Champion 2019 Mercedes-Benz Malaysia Jan 2020
    • Awarded to Teng SH
      Best In Business Excellence Champion 2018 Mercedes-Benz Malaysia Mar 2019
    • Awarded to Teng SH
      Best In CSI & CLI Champion 2018 Mercedes-Benz Malaysia Mar 2019
    • Awarded to Teng SH
      Dealer of The Year 2018 Mercedes-Benz Malaysia Mar 2019
    • Awarded to Teng SH
      Service Excellence Award Champion 2018 Mercedes-Benz Malaysia Jan 2019
    • Awarded to Teng SH
      CLI - Loyalty First Champion 2018 Mercedes-Benz Malaysia Mar 2018