Shwetha Samuel

Experience

• 

  Hutchison 3G

  May 2006 - Oct 2011

  Quality Leader

  - Responsible for improving customer satisfaction through call listening, feedback and coaching to customer service staff - Initiated and implemented customer experience enhancement projects- Managed customer escalations- Successfully completed the Coaching Clinic and Young Leaders Programme- Delivered daily, weekly & monthly comprehensive reporting and analysis on department performance and customer feedback

• 

  Altisource

  Oct 2011 - Jan 2014

  Managed a team of 6 HR Professionals and was responsible for the following HR functions:Talent Management- Led and managed Internal Job Postings in India and Philippines- Conducted assessments for middle managerial positions for Business Units and campus hire placements- Ensured policy, standard operating process documentation, established robust tracking and reporting mechanism Employee internal mobility - Responsible for facilitating employee movements including changes in title, department, location, compensation, reporting and work timings are facilitated within timelines through regular reviews and robust reporting mechanismOrganization Structure and Design- Responsible for timely dissemination and accurate representation of Organization Charts to Business Unit heads and the Executive team for their review and signoffEmployee Confirmation and Performance Review- Managed employee Confirmations for global headcount Show less

  • Assistant Manager, Human Resources

    Apr 2013 - Jan 2014

  • Senior Human Resources Executive

    Oct 2011 - Mar 2013
• 

  Randstad Sourceright

  May 2014 - Apr 2016

  Team Lead - Google account
• 

  Meta

  Apr 2016 - now

  • Process Excellence Program Manager

    Sept 2024 - now

  • Process and Project Lead, Global Payroll

    Jun 2022 - Dec 2024

  • People Specialist Team Lead

    Jul 2021 - Jun 2022

  • People Operations Specialist

    Apr 2016 - Jul 2021