Sabrina Cunningham

Experience

• 

  Resurgent Capital Services

  Dec 2012 - Apr 2016

  Quality Assurance Specialist

  · Conducted call monitoring audits. · Reviewed collection letters sent to consumers to ensure the information followed CFPB and Resurgent standards. · Served as a back up to perform License & Insurance audits.

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  World Acceptance Corporation (WRLD)

  Sept 2016 - Oct 2017

  Credit Specialist

  · Investigated and conducted appropriate actions on customer accounts because of receiving written credit disputes. · Updated all consumer information, when necessary, via credit reporting website E-Oscar.

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  Southern Management Corporation

  Oct 2017 - Jan 2024

  · Responsible for monitoring and tracking Electronic Refinance customer loan data from point of loan creation through funding of the loan electronically. · Address all funding issues that may occur during the electronic funding process via help desk ticketing system. · Verify PLC check images to prevent fraud and accounting errors. · Investigated, processed, and responded to credit disputes accordingly. Including communication with the Credit Reporting Agencies and updating credit report using E-Oscar.· Performed necessary research and actions based on report findings, notified management of status, and issue proposed resolutions.· Identified and resolve credit reporting errors and exceptions.

  • eRefinance Support Specialist

    Jun 2019 - Jan 2024

  • Credit Bureau Reporting Specialist

    Oct 2017 - Jun 2019
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  Greenville County

  Sept 2024 - now

  Court Accounting Specialist