Michelle Hampton

Experience

• 

  Blue Cross and Blue Shield of Nebraska

  Feb 1998 - now

  Leading an agile team of 8-10 highly skilled software engineers, test engineers and CX UI design engineers in the process of implementing a customer experienced driven member portal solution from conceptualization to production. Resource management including coaching , growth plans , adherence to KPI's, ,managing to budget and timelines. -Resource Management-Agile Project Management-Change Management-Cross functional program management -UX/UI design,testing and support-Maintaining Backlog in AZURE ADO-Incident Management and Triage-Cross Team Collaboration Show less

  • Agile Program Manager - Operational Reliability

    Mar 2022 - now

  • Management Information Systems Manager, Agile Scrum Master, Certified Enterprise Product Owner

    Apr 2019 - Mar 2022

  • IS Manager, Agile Project Manager , Product Owner

    Nov 2015 - Apr 2019

  • Manager Customer Service and Product Owner Contact Center Stable Team

    Feb 1998 - Nov 2015