Swapnil Awekar

Experience

• 

  Maharashtra Cricket Association

  Apr 2007 - May 2010

  U16 Cricket Team Representer

  Played cricket for U16 Maharashtra State from Nehru Stadium Club, Pune. I was an all-rounder player. I am a Left-Hand batsman and Right-Hand Medium Fast bowler like former Indian Team captain Sourav Ganguly as my hero.

• 

  Aditi Electrical Enterprises

  May 2015 - Feb 2016

  Assistant Sales Manager

  My key responsibilities during this role were as following:• Helping customers to understand their software and hardware requirements during face-to-face role• Provide best possible solutions to enquires raised during discussions• Assist installing and downloading compatible software on variety of devices• Regularly diagnose the productive use of applications and gadgets• Updating all software and hardware components to the latest released versions• Ability to inspect and repair hardware and networking products either remotely or on-site visits• Support and maintain website information with updated statistics• Respond to technical enquires either by phone or emails Show less

• 

  Event Workforce Group

  Apr 2016 - Jan 2018

  Event Staff

  Actively involved in volunteering with EWG at many sporting sporting events in Melbourne.

• 

  Mid Year Cricket Association

  Jun 2016 - Aug 2016

  Umpiring in Australia

  This is a real amazing experience to umpire at a different level of the game. With all respect to playing conditions, weather situations, skills, time management and much more can be said. Very lucky to be here.

• 

  Deakin University Cricket Association

  Jul 2016 - Dec 2017

  Club Member
• 

  Cricket Victoria

  Dec 2016 - Nov 2020

  Coaching Accreditation

  Amazing experience to learn coaching tips from Sri Lankan National Cricket Team Fielding Coach Rumesh Ratnayake at MCG Indoor Nets!!!

• 

  Deakin University

  Jun 2017 - Nov 2017

  • Involved in setting up of computers, and work stations for students; assisting the lecturers to share the unit resources through screen sharing, and camera set ups.• Skillful with multitasking abilities by simultaneously dealing with connectivity issues, supporting online lecturers for over 150+ students worldwide, and handling course information confidentially, and also ensuring that there are no technical glitches which inhibit various online submissions and examination relevant activities Show less

  • Teaching Associate

    Mar 2017 - Nov 2017

  • Technical Assistant & Co-ordinator

    Sept 2017 - Sept 2017

  • US Study Tour

    Jun 2017 - Jul 2017
• 

  Victorian Premier Cricket

  Aug 2017 - now

  Panel Umpire

  Youngest Umpire to officiate at State Panel. Next goals is to look for Cricket Australia National Panel.

• 

  East Burwood Cricket Club

  Nov 2017 - Mar 2018

  Under 12 Team Coach

  Great opportunity to work with EBCC U12's Cricket Team and encouraging them to perform better in their game gives me a real satisfaction allowing kids to happily involve in various cricketing drills.

• 

  Deakin University

  Feb 2018 - Nov 2018

  Global Citizenship Award

  Honoured by receiving an award from the university for my regular involvements in curriculum activities:1. International Student Mentor, 2. US Sport Management Study Exchange Program

• 

  Deakin University, Australia

  Feb 2018 - Nov 2018

  IT Service Desk Analyst

  • Facilitated technical support to the students in regards with University related queries• Created Service Now ticket to record client details, and gave support over phone, email or face-to-face mode• Diagnosed the hardware and other networking issues, along with software updates • Monitored university website resources, and maintained the client confidential data in compliance with protocols• Provided root cause analysis, presented plans to stakeholders; escalated the tickets to the respective staff members Show less

• 

  IAG

  Mar 2019 - Jun 2022

  Information Technology Analyst

  • Key role involvement in assisting the internal staff based in Australia and 6+ overseas countries • Understand company products / applications, and resolving customer enquiries timely and diligently• Handling client queries via phone, chat or email platforms by creating Service Now incident or request tickets• Aligning with SLA standards and timeline frames• Acting as a team lead in onboarding new team members, providing phone roaster trainings, testing new introduced technologies such as Amazon Cloud Telephony and Cisco Finesse applications• Manage hundreds of calls by using telephony systems, and giving superior technical services to clients• Recommending strategies to the senior management for betterment in team performance• Participating in staff meetings for overall process improvement and excellence Show less