Sam Rodgers

Experience

• 

  Toys"R"Us

  Sept 2013 - Dec 2013

  Back of House Associate

  Responsible for making sure that product gets to the floor for availibility for guests. Also responsible for pulling backstock for replenishment and placing backstock from the floor into the appropriate bays. Fill guest orders and pull them to the front for pick-up.

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  IBM

  Oct 2013 - Oct 2013

  Assistant Technician- Hardware Refresh

  This was a contract assignment for the Hilton corporation. This was a hardware refresh of the existing workstations. I was responsible for breaking down the existing workstations and replacing them with the provided ones. After boxing up the old computers I was then responsible for doing initial configurations on the new workstations in order to get them connected to the server as well as loading some essential software. After set-up was complete I then wiped the data from the old hard drives in preparation for them to be sent back to the leasing company. Show less

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  CSAT Solutions LP

  Nov 2013 - Mar 2014

  Apple MacBook Repair Technician

  - Received and diagnosed customer laptops for for reported issues and failures.- Performed break/fix repairs to resolve all reported and discovered issues.- Documented all troubleshooting and repair activities

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  Shell

  Mar 2014 - Oct 2016

  • Assigned laptops/desktops to end-users through the use of asset management tools• Maintained an accurate and up to date record of all assets in stock as well as those deployed to end-users.• Performed quarterly reconciliation of all trackable assets in stock, i.e. laptops, desktops, printers, etc.• Maintained a safe and neat stockroom area by optimizing the layout with spatial constraints in mind.• Meet weekly with Shell business SOMs (Site Operation Managers) to discuss current business needs, forecasts for future equipment needs, and general workflow optimization.• Monitored the local ticket queue and distributed support tickets to the on-site technicians Show less Lead Duties• Provided technical guidance to other technicians regarding hardwareand software issues as well as client inquiries.• Delegated projects and tasks to technicians as needed.• Met regularly with on-site leadership to discuss trends and operational efficiencyTechnician Duties• Managed my own ticket queue of hardware requests as quickly and efficientlyas possible.• Assisted end-users with their requested hardware during and after installation.• Performed asset refreshes and migrated user data, settings, and applications• Imaged / Re-Imaged end user desktop and laptop machines Show less

  • IT Inventory Control Specialist

    Jul 2015 - Oct 2016

  • Field Technical Support II

    May 2014 - Jul 2015

  • Client Asset Refresh Engineer

    Mar 2014 - May 2014
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  Worldpay

  Jan 2017 - Jul 2017

  Senior Technical Support Specialist

  • Provided 2nd and 3rd level technical support to merchants utilizing our payment processing solutions, including but not limited to physical terminals, payment gateways, and 3rd party POS systems.• Built, updated, and customized terminal files• Performed remote installs of terminal payment applications• Troubleshoot terminal connectivity issues; both analog phone line and TCP/IP• Troubleshoot batch, settlement, and processing errors• Provided legacy terminal support for models that are End of Life• Routinely tasked with handling merchant technical support escalations• Provided documentation for every call resolution in Salesforce.com Show less

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  Texas State Technical College

  Jul 2018 - now

  Introduction to Networks; CompTIA Network+ prep course

  • Solutions Architect

    Sept 2023 - now

  • Lead IT Software Implementation Specialist

    Apr 2022 - Sept 2023

  • Software Implementation Specialist II

    Apr 2019 - Apr 2022

  • Field Support Technician II

    Jul 2017 - Apr 2019

  • Adjunct Instructor

    Jul 2018 - Jan 2019