David Enrique Ortega Villalba

Experience

• 

  Manpower Professional

  Apr 2009 - May 2010

  In-House Engineer ExxonMobil

  Lubes Engineer within maintenance fields at mine sites, working with mining heavy equipment like Off Highway Trucks, Track Type Tractors, Hydraulic Excavators, Large Wheel Loaders etc. Condition monitoring Projects and lubes resources optimization, extending the working hours of the lubes inside the different machines' component (engine, transmission, differential, final drives, wheels, hydraulic systems, etc) getting as a result, a better performance and availability of the mine site mobile equipment plus the savings in products and maintenance labor reduction. Ingeniero de Lubricación de ExxonMobil soportando al grupo de mantenimiento de equipo Móvil minero ( Off HighWay Trucks, Track Type Tractors, Hydraulic Excavators, Wheel Tractor, Motorgraders) en la mina Drummond. desarrollar proyectos de monitoreo de condiciones y optimización de los recursos de lubricantes, extendiendo la vida útil de éstos en los diferentes componentes (motores, transmisiones, diferenciales, mandos finales, grupos hidráulicos) dando como resultado un mejor desempeño y disponibilidad de los equipos además de un impacto de ahorro económico en la parte de suministros y tiempo de mano de obra en mantenimiento Show less

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  GECOLSA

  May 2010 - Aug 2013

  Caterpillar Technical Analysis and Warranty Engineer

  Root Cause Failure Analysis (RCFA) for Caterpillar's mining equipment's major components (Engines, Transmissions, Final drives, differentials, Suspensions for Off Highway Trucks, Track type tractors, Large Wheel Loaders, Motor Graders, etc). Warranty managment for the New CAT components and the GECOLSA's CRC Shop reconstructed major component, getting in touch with the final customer and Caterpillar for the total resolution of the warranty cases.Realización de análisis de fallas a componentes mayores y menores (motores, transmisiones, mandos finales, deferenciales, grupo de bombas hidráulicas de pistones y engranes) de equipo Móvil minero (Off Highway Trucks, Track Type Tractors, Hydraulic Excavators, Wheel Tractors, Motor graders); Definición y manejo de garantías de los componentes nuevos Caterpillar o reconstruidos en los talleres de GECOLSA mediando tanto como el cliente final como con Caterpillar para la resolución de los casos. Show less

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  Cummins Inc.

  Aug 2013 - now

  • Creation and Design of Customer Support Plans as a “Sales Tool” Methodology and strategy for Improving customers’ TCO, in order to increase the Cummins Inc. top of mind, raise the Market share and parts sales by retaining the customer’s loyalty• Provide Consulting services and training to customers, in order to reach uptime objectives.• Coach and Mentor less experienced Account Executives/Support Engineers• Policy (Customer’s Goodwill commercial aid) leadership and decision making• Participates in all technical aspects of the sale and aftersales of new equipment• Lead OEM’s Partnership initiatives in territory• Identify and communicate Customer needs• Prepares training materials for customers, distributors and dealersMilestones:• Gained 6 Market share Points in Ecuador’s HD segment in 2023 from 14.7% to 20.9%• Gained 3 MS points during 2020 in Colombia due to the introduction of the CSPs Strategy• Recognized in Q2-2021 with the Legendary sales award by Susan Cleaver due to the achieved MS in Northern South America• Recognized in Q1-2023 with the Business Impact Award by Cristina Burrola due to the development of the Customer Support Plan Strategy and Methodology.• Named Ecuador’s Sales Leader (2022-present) Show less • Development of the Reliability department with Activities and KPI’s Implementation• Perform Hard Diagnostics when the technical personnel needs assistance.• Provide Training and performance reviews for the collaborator’s professional growth.• Provide first level of support to Service Supervisors and Technicians requiring assistance; escalates technical Support needs for resolution when needed. • Action Plan and strategies generation in order to improve the field service and maintenance.Milestones: • Development and Standardization of the reliability area for the mining projects in Colombia Show less • Supervise and administrate the Cummins service contracts in the Cesar region mine sites.• Supervise employees who install, service, and repair equipment at the mine sites on the different fleets (Energy Generation Park QST30 and KTA50, Haul trucks with QSK50MCRS, QSK60MCRS, Excavators with QSK60HPI, QSK60MCRS, QSK50MCRS, QSK38MCRS)• Supervise Field Service Supervisors and Technicians, coordinate and schedule Technician work schedules.• monitor Technician productivity and repair quality, and provide coaching and feedback to individual Service Technicians• Provide performance reviews and opportunities for professional growth.• Manage service logistics including use of materials, equipment, and employees; ensure that equipment is in proper working order and that needed tools are available to Service Technicians.• Participate in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.• Monitor goals and targets for the branch; measure, review, and maintain superior customer satisfaction levels.Milestones:• Standardization of tools and personnel requirements for servicing the Mining projects (4 Mining Projects in Colombia) Show less

  • Territory Support Manager for Northern South America and Ecuador’s Sales leader

    Sept 2016 - now

  • Mining Reliability Leader

    Sept 2014 - Sept 2016

  • Mining Projects Coordinator.

    Aug 2013 - Sept 2014