Aileen Christine Tomasulo

Experience

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  Praesidium Spa

  Apr 2009 - Dec 2009

  Junior Insurance advisor

  o Insurance, Health and Pension Scheme adviser.o Acquisition and customer management.o Dealing with enquiries and complaints.

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  Euro Exchange Securities – Bureau de change

  Apr 2011 - Jun 2011

  Compliance Officer

  o Welcoming and serving customers regarding their needs of foreign currency exchange, money transfer with Western Union.o Contacting customers and suppliers by telephone and email.o General office duties, filling, photocopying, ordering stationery.

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  INA ASSITALIA

  Sept 2011 - Dec 2011

  Insurance advisor

  o Responsible of making cold phone calls to potential customers and arranging appointments in order to assess their need in terms of insurance cover.o Trained to deliver life insurance advice.o Registered into the National book of insurance advisers.

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  Inditex

  May 2012 - Apr 2014

  Stock room responsible

  Stock room responsible and previously accessories responsible and sales assistant.o Responsible for preparing the stock room for the delivery or any transfers in/out and stock preparation: adding and removing security tags, racking up, placing on hangers.o Arranging and organizing products by number and subfamilies while meeting the productivity requirements of the Company. o Playing an active role in greeting customers with a smile and making eye contact, creating a friendly, welcoming atmosphere and providing them with detailed merchandise information and advice. Show less

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  Post Office

  May 2014 - May 2016

  Customer Service Assistant

  o Attending costumers needs at the counter or at the self-check-out machines.o Dealing with enquiries and complaints. o Foreign exchange and travel services: travel money card, travel insurance, foreign currencies.o Key holder, responsible for opening or closing the office.o Cross selling of financial products related to customer transactions.

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  Metro Bank (UK)

  May 2016 - Apr 2024

  Customer Service Representative

  o Assisting customers with: personal, lending, business account opening, complex queries, savings, trust, bereavement, community accounts with an emphasis on providing excellent customer service and maintaining a high attention to details in line with KYC and banking regulations.o Seeking opportunities to generate leads for the branch while paring customer needs to relevant product and services. o Complying with the risk management framework, policies and procedures ensuring a robust and consistent approach is used whilst treating all customers fairly, in order to minimize potential risk threats to the bank (KYC, EKYC, world checks).o Dealing with high volumes of cash deposits and withdrawals, processing CHAPS, SEPA and SWIFT payments for customers alongside monitoring transactions for any suspicious activity where necessaryo Coaching new and existing colleagues on all personal and business accounts opening process and queries. Show less

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  Barclays UK

  Jan 2025 - now

  Customer Service Advisor