Jelena Masle

Experience

• 

  Villa Valdibora

  Jun 2006 - Sept 2006

  Manager

  Front desk operationsSales and marketing

• 

  Blitz-Cinestar Adria d.o.o.

  Oct 2007 - Sept 2012

  Overseeing large events like conferences and special events.Participated in logistics, training and coordinating of staff during grand opening of two Multiplex.

  • Assistant Operations Manager

    May 2008 - Sept 2012

  • Box office assistant

    Oct 2007 - May 2008
• 

  Divota apartment hotel

  Apr 2015 - Mar 2018

  Front office manager

  Directed front office operations, enhancing guest satisfaction by ensuring fast and efficient check-in/check-out processes. Managed room inventory and optimized bookings. Led staff training programs, improving team cohesion and delivering highquality service consistently.

• 

  Arp-Hansen Hotel Group

  Apr 2019 - Aug 2021

  Restaurant Supervisor

  Maintaining, developing and improving routines and systems in co-operation with the F&B ManagerResponsible for the restaurant, when the F&B Manager is not presentTraining and support for the team in reaching 100 % guest satisfaction

• 

  SKT. PETRI hotel

  Aug 2022 - Aug 2024

  Led the organization and execution of over 30 major events, ensuring seamless coordination of catering, A/V setups, and guest services. Directed a team of event staff, ensuring high levels of performance and exceptional customer service.

  • Conference supervisor

    Jun 2023 - Aug 2024

  • Conference and Event host

    Aug 2022 - Jun 2023