Mona Faour

Experience

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  VIASTAR Telecom solutions

  Nov 2006 - Nov 2008

  Technical Support Engineer

  VOIP services, Customer support, routing, Interconnection with Carriers, VoIP switching …

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  SETS

  Dec 2008 - Feb 2011

  Network & Security Presales Consultant

  covering Cisco, Juniper, Exinda, Symantec, APC, passive infrastructure...Providing enterprise solutions sizing, designing and validation along with competitive analysis, pricing negotiations, customer meetings and assisting sales in closing deals.

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  Data Consult

  Mar 2011 - Feb 2013

  Account Manager

  - Offering full IT infrastructure and data center solutions from routing, switching, security, Unified communications, virtualization, storage and backup... - Working with multiple vendors mainly: Cisco - VMware - Microsoft - Bluecoat - Riverbed - Symantec

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  SETS

  Jan 2016 - Jun 2018

  Account Manager

  Handling the Banking sector and other key accounts- Providing Data Center solutions to Enterprise Accounts such as servers/Storage/virtualization mainly through DELL EMC solutions.- Focus on modern data center technologies such as Hyperconverged Infrastructure HCI & Software Defined Storage.- Providing Network and Security Solutions- Building trusted relationship with C-level executives.- Ensuring highest level of customer satisfaction and managing projects delivery and execution. - Closing deals and achieving sales targets with maximum profits.- Working with multiple vendors: DELL Technologies/ VMware, Cisco, Nutanix, Microsoft... - Using Microsoft CRM as a sales platform Show less

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  Master Works

  Dec 2021 - Jan 2024

  Customer Success Manager
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  Master Team

  Jan 2024 - now

  Senior Bid Manager