Abdelrahman Taha

Experience

• 

  Emirates NBD

  May 2019 - now

  1- Make outbound calls to inform customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.2- handling all Leads & inquiries requests related to personal loans, credit cards & Auto loans through different channels such as (website & social media & call center), contact customer to check availability of the requested facility as per bank requirements and assigned to concerned departments. 1-Call existing bank’s clients through phone and getting their Emails address to update the bank system and creating a user name for their mobile application.2-call existing bank's clients and helping them activate their Online banking and also their token application. Call existing bank’s clients through phone and assessment the quality of the service provided to customers in branches.

  • Uni-Teller

    Sept 2022 - now

  • Outbound Officer

    Aug 2020 - Dec 2022

  • Digital Services Officer

    Jan 2020 - Aug 2020

  • Survey and Quality officer

    May 2019 - Jan 2020