
Denise Tedrow, CMP
Meeting Manager/Membership Team Coordinator

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About me
Manager of Operations, Ontario County at RTS - Regional Transit Service
Education

Convention Liaison Council
-CMP
REOC - Brockport University
-
Monroe Community College
1992 - 1995
Bryant & Stratton College
1989 - 1990Associates
Experience

Gravure Aimcal Alliance
Feb 1991 - Jun 1999Meeting Manager/Membership Team Coordinator Responsible for the procurement, planning and implementation of all internal and external meetings, conventions, trade shows and training programs that supported the association mission statement/business objectives. Manage all details of the event including site inspection/selection, ground transportation, stage production, development of agenda, on site administration, food & beverage and registration. Responsible for the procurement and management of all service providers. Responsible for meeting administration including fiscal accountability, timelines and invoice reconciliation. Meet with internal department heads to communicate project deadlines. (Dir. of Member Services, Dir. Of Marketing and VP of Technical Services) Developed and managed event sponsorship program; generating 25% in additional revenues through the sale of corporate sponsorships. Developed excellent working relationships with other planners in the graphic arts industry to ensure no crossover in meeting dates and/or content. Develop and manage stringent controls for association travel expenses, achieving significant savings on a yearly basis. Saved $50,000 during the first year through elimination of outside meeting/event consultants. Serve as staff liaison for Gravure Catalog and Insert Council which required monthly meeting attendance, production and distribution of meeting minutes, ensure association staff fulfilled actions required by the council and financial statements provided to assigned member of the board of directors. Manage the annual “call for papers/presentations” for potential speakers at association meetings. Recommend outside speakers where appropriate, manage speaker contracts and associated logistics. Work with the director of marketing on all event brochures, invitations and relevant magazine articles. Hire, train, mentor and supervise Member Services/Technical Department administrative staff. Show less

Events Direct
Jul 1999 - Dec 2004OwnerIndependently owned Meeting Management/Event Production firm, dedicated to ensuring the clients goals and objectives were met through the use of meetings & events. Clients have included Pharmaceutical firms, trade associations and other meeting production firms.

Skillsoft
Mar 2000 - Oct 2001Executive Assistant to EVP of Development & OperationsProvide administrative support to the Executive Vice President of Development and Operations. Responsibilities include; personal/professional calendar management for the EVP and five direct reports, meeting and travel arrangements, purchasing, mail distribution, typing of correspondence, reports, meeting notes and special projects as assigned. Responsible for procurement of office equipment and management of associated service contracts. Produced sales meeting for 200 people that resulted in increasing attendee’s knowledge base of product. Meeting came in 3% under budget. Developed and implemented filing system for easy retrieval of important documents. Served as Project Manager for development of in house project tracking system. System was utilized to ascertain the amount of resources and time dedicated to each project/client. Show less

The DePrez Group of Travel Companies
Feb 2004 - Dec 2004Corporate Meeting Planner, Xerox Team Serve as a meeting planner to Xerox internal staff as assigned by the DePrez account manager. Review meeting needs, set up milestone dates to be met and make initial contact with the coordinator for the purpose of reviewing the standard operating procedures for meetings as prescribed by the Xerox Global Purchasing Department. Prepare a destination budget analysis based on potential locations and goals of meeting; provide recommendations. Responsible for procurement of all meeting components including hotel room nights, meeting space, Audio visual requirements, air/ground transportation and group off-site activities. On-site management when required. Follow all protocols set by Xerox to ensure all deadlines are met, travel policy is adhered to and meeting cost/savings accurately reported. Show less

University of Rochester Medical Center
Mar 2005 - Aug 2005Administrative Assistant to VP of Space Planning Manage Professional/Personal calendar for the AVP; ensure all files and pertinent information provided to the AVP daily for all meetings and appointments. Attend Sr. hospital staff meetings, take notes and distribute. Add action items to the AVP’s calendar on a daily basis. Responsible for meeting arrangements, purchasing of equipment/supplies, arrange and maintain filing system for ease of retrieval. Complete typing of confidential documents/correspondence, reports, meeting notes and special projects as assigned. Screen incoming phones calls for the purpose of ascertaining best use of AVP’s time and departmental resources; direct calls to AVP direct reports if needed. Mentor departmental secretary, train him/her on software and make recommendations for additional formal training when areas of improvement were identified. Oversee office workflow. Delegated to the departmental secretary as needed. Show less

Bausch + Lomb
Aug 2005 - Sept 2009Meeting PlannerCarlson Wagonlit Travel team member located on site at the Bausch & Lomb Optics Center.Work with B&L meeting requestor’s to plan, implement, manage and evaluate approximately 40 plus meetings per year. Program types include pharmaceutical, clinical research, marketing and sales training. Meetings range from 10 to 300 in attendance.Develop/manage event budget, create meeting event specifications.Research potential properties and external service providers; conduct site inspections as needed.Negotiate all contracts with service providers on behalf of client including hotel/venue, air, ground, food and beverage, audio visual/stage production, entertainment/offsite events. Ensure compliance & service levelsDevelop and manage Invitation/Travel Request Form for each event. Manage database of meeting attendee's. Review TRF’s received to ensure completeness and forward to agents for booking of air travel. Keep abreast of AdvaMed, PhRMA and Sarbanes Oxley guidelines ensuring corporate compliance.Collect and process attendee information for Continuing Medical Education programs ensuring attendee’s received CME credits.Act as a liaison with CWT travel agents/suppliers/clients to ensure service levels and deadlines are met.At close of meeting reconcile all invoices to ensure accurate spend and savings is reported.Educate client on corporate travel policy and ethics. Show less

The Rivers Organization
Aug 2010 - Sept 2010Meeting PlannerTemporary position assisting with the production of the 2010 World Canals Conference. Listed as the "Event of the Year" by Rochester Magazine!

Fusion Productions
Jun 2011 - Nov 2016Account Manager / Meeting Professional
RTS - Regional Transit Service
Nov 2016 - nowManager of Operations, Ontario County
Licenses & Certifications

MOS - Microsoft Office Specialist, MS Word 2007
Microsoft
Certified Meeting Professional (CMP)
Convention Industry CouncilJun 1995
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