Yang Gao

Experience

• 

  Johnson & Johnson Medical

  Mar 2006 - now

   Lead of 6 Engineers to support Biosense Webster Products in China.  Recruit the engineers for service team, make the headcount planning Successful setting up call center (400 hotline), make the analysis to improve the call center efficiency per month. Successful setting up of inventory in Beijing and Shanghai to ensure the fluency of the supply chain. Great team-work with RA\QA to ensure the product complaints. Shorten the call closing time in 10 days. Review reports of engineers in China to make sure the close percentage of service calls and customer satisfaction  Successful control on the budget of the whole service team in China. Fully support on the launch of new product, to ensure the new product road show and install plan. Data Analysis of Service report, to improve the customer satisfaction. Show less

  • Technical Services Manager

    Apr 2014 - now

  • Assistant Technical Service and Capital Operations Manager

    Mar 2013 - Apr 2014

  • Assistant Technical Manager

    Jul 2011 - Apr 2014

  • Senior Product Specialist

    Jul 2010 - Jun 2011

  • Senior Engineer

    Mar 2006 - Jun 2010
• 

  Johnson & Johnson Medical Devices Companies

  Aug 2021 - now

  Sr. Technical Service Manager