Michaela Orlovska

Experience

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  Gray Line Worldwide

  Jul 2011 - Feb 2012

  Supervisor

  • selling excursions, and small group walking tours in Prague and the Czech republic• helping local tour guides with supervising the tourists

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  Southwestern Advantage

  May 2012 - Sept 2012

  Salesperson, Education Consultant

  • independent contractor in door-to-door sales of educational products for kids and students• executing all orders, inventory, sales presentations, accounting, scheduling and delivery of products, etc

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  The Emblem Hotel

  Aug 2013 - Dec 2013

  Front Desk Representative

  • achieved full experience in how to take care of the reception tasks, check-in, check-out, and basic night audit tasks• part of the team when opening this new hotel in downtown Prague, with a very special concept of customer service and guest approach

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  AIESEC

  Mar 2014 - Sept 2014

  Internship Coordinator in AIESEC

  • responsible for arranging internships abroad for students and all the recruitment process of applicants

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  Unilever

  Jul 2015 - Dec 2015

  Customer Service Analyst Intern

  • maintaining the internal and external customer databases• monitoring the performance of brands• supporting Customer Service Manager CZ, SK• analyzing current and past trends in key performance indicators

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  Expedia Group

  Dec 2016 - Apr 2017

  Lodging Support Associate

  • assisting suppliers (Lodging Partners) from UK & IR with their inquiries• dealing with payment inquiries and financial disputes - financial and payment-related questions• updating product, rates, and inventory for business partners in order to keep them competitive• adhering to defined procedures, standards, and performance expectations• providing supplier self-service support and maintenance

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  Dr.Max Pharmacy Chain

  Apr 2018 - Mar 2021

  • leading and supervising one direct report• development of products and design guidelines in a private label division (food supplements, medical devices, cosmetics, others)• preparation and implementation of brand strategy and coordination of launch and marketing activities for exclusive cosmetic brands Nuance and Equilibria• managing online artwork tool Twona, responsible for its smooth running and trainings• preparation of texts and marketing materials (web, key visuals, product information, leaflets, banners), cooperating on TV commercial creation• cooperation with foreign teams within Dr. Max Group in order to deliver products on the markets with the objective to achieve consistent, coherent and relevant brand expression while respecting the local specifics (CZ, SK, PL, RO, RS, IT)• active collaboration with creative agencies, external suppliers, service providers, their coordination at once and supervision over their outputs• partnering internally with supply chain, marketing, quality and regulatory departments Show less • development of products and design guidelines in a private label division (food supplements, medical devices, cosmetics, others)• preparation of texts and marketing materials (web, key visuals, product information, leaflets, banners), cooperating on TV commercial creation• cooperation with foreign teams within Dr. Max Group in order to deliver products on the markets with the objective to achieve consistent, coherent and relevant brand expression while respecting the local specifics (CZ, SK, PL, RO, RS)• active collaboration with creative agencies, external suppliers, service providers, their coordination at once and supervision over their outputs• partnering internally with supply chain, marketing, quality and regulatory departments Show less

  • Product Development Manager

    Jan 2020 - Mar 2021

  • Product Development Specialist

    Apr 2018 - Jan 2020
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  PHD

  Apr 2021 - Nov 2021

  Media Planner

  • media planning, monitoring and evaluating media campaigns based on brief parameters and media strategy• working closely with clients to understand their needs, wants, and objectives• following media and marketing trends and providing media related data to clients• ability to manage multiple projects simultaneously and meet deadlines and goals• identifying target audiences and analyze their characteristics, behavior and media habits• participating in various tendersClients: Billa, Airbnb Show less

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  Bang Albino Communications

  Nov 2021 - Jan 2024

  • day-to-day leading of projects, all the way from project initiation to delivery• leading a small European team (graphics, copywriting)• coordinating efforts of the projects between the strategic team, creative team, production studio, and clients• anticipating potential client concerns and acting to effectively address these• building cost estimates, and timelines, updating agency, and client status reports, and following up on client internal & external approval processes• building long term partnership with the customersClients: Alcon, Edwards, Samsara Vision, Streamline IT Show less

  • Senior Account Manager

    Oct 2022 - Jan 2024

  • Account Manager - Europe

    Nov 2021 - Sept 2022
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  Room Therapy

  Mar 2024 - Nov 2024

  Interior Designer
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  Dentsu

  May 2024 - Nov 2024

  Account Manager