Natalie Sousa

Experience

• 

  Eastman Kodak

  Jan 2003 - Jan 2009

  • Sales

    Jan 2008 - Jan 2009

  • Key Account Manager

    Jan 2003 - Jan 2008
• 

  Natus Medical Incorporated

  Jan 2009 - now

  Reporting to the Senior Director of Shared Services North America, I am responsible for leading and optimizing Shared Services operations across multiple business functions. I drive strategic initiatives, process improvements, and global team collaboration to enhance operational efficiency and revenue generation.Key Areas of Impact • Global Team Collaboration Partnering with global distribution partners and internal teams across North America, EMEA, and APAC to enhance service processes, pricing structures, and operational efficiency.• Salesforce UX & Process DesignLed the transition from Siebel to Salesforce, collaborating on business-side design, workflow optimization, and adoption strategies.• International Process ImprovementDriving standardization and efficiency improvements across global service operations.• Project Management & Strategic ExecutionLeading key initiatives focused on revenue generation, operational effectiveness, and employee engagement.• Financial Reporting & Business ProposalsDeveloping data-driven insights and proposals to support growth and strategic decision-making, presenting key findings and recommendations to executive leadership.• RMA Program Overhaul Spearheaded redesign efforts that significantly enhanced financial recovery and compliance, driving seven-figure improvements in the first year.• Strategic CollaborationDriving cross-functional alignment between service operations, marketing, and sales to optimize customer service offerings and value-added solutions. Show less Responsible for the management of a team of Service Administrators ensuring direct reports are trained on QMS procedures related to their role, and that the team is consistently providing quality, time-sensitive customer service to professional healthcare clients and internal support teams. • Expense management• Revenue reporting• Work instruction creation and maintenance• Performance reviews• Annual merit increases and bonus allocation• Annual budget and short-term planning input• Hiring and termination• Scheduling • International travel as required Show less

  • Manager & Strategist, Shared Services

    Feb 2023 - now

  • Senior Supervisor, Shared Services - Neurology

    Apr 2022 - Feb 2023

  • Supervisor, Shared Services

    May 2018 - Apr 2022

  • Shared Services

    Jan 2009 - Apr 2022