Tirthangkar Talukdar

Experience

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  Vriti

  Apr 2011 - Aug 2011

  Territory Manager

  Vriti Infocom, an Intel funded company, specialised in educational software focused on competitive exams (CAT, MAT, IIT JEE etc.)● I was responsible for appointing business partners for selling their products in the North East market.● I was involved in shortlisting and finalising business partners through various promotional activities like newspaper ads, presentation to potential partner companies etc.

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  Amazon

  Dec 2011 - Jul 2015

  3rd Party Sponsored Links (3PSL): ■ Was SPOC for the six member team. ■ Was responsible for periodic reporting, review and audit for the entire team.■ Coordinated review meetings with A9 stakeholders.Display Ads Worldwide:■ Monitoring: Was responsible for monitoring that only ads as per Amazon image guidelines are displayed.■ Trouble shooting Banner Ads: was responsible for troubleshooting banner ads that were not functioning properly based on customer feedback and complaints.Junglee.com: Seller Ratings: monitoring and review of ratings and communication between seller and buyer.Publisher Fraud: Was responsible for reviewing and ensuring all publishers where Amazon banner ads are displayed follow Amazon guidelinesAward: Was awarded “Mastermind Award for Quality” for above work. Show less ● Setup and Launch: Was chosen to set up the UK Product Ads marketplace due to exemplary performance in my earlier assignment.● Creation of Guidelines: Created afresh the guidelines for the UK Ads marketplace based on prior experience and US guidelines● Training new Technical Account Management (TAM) and Seller Support Teams: I was responsible for training the new teams that were set up for UK marketplace on guidelines, processes and Amazon Seller Central, a web-based system used by merchants to manage and view their orders. ● New Merchant Reporting: Was solely responsible for the weekly report on new merchants registered in the system and their current status for the entire UK marketplace. Was also responsible for review of other team member’s work.● Targets: Successfully achieved 100% of the set target of 1 hour on-boarding of new merchants.● Launched “Sponsored Products” for UK marketplace: Solely launched the Sponsored Products for UK marketplace.● Awards: Was awarded the “Mastermind Award for Quality”. Was also awarded the “Highest Productivity” award during this tenure.● Mentoring: Was officially responsible for mentoring three new team members during this tenure. Show less ● Review of Guidelines: Was responsible for review of existing product guidelines and coordinated with legal to have them modified● Review of Third Party Sellers websites: Was responsible for complete review and audit of third party sellers websites based on Amazon content guidelines.● Review of Third Party Sellers Ads: Was responsible for complete review, audit and approval of third party sellers ads on Amazon based on policy guidelines.● Category Specialist: Specialised in adult and weapon products category as was considered an internal expert in guidelines related to these.● Launched “Sponsored Products” for US marketplace: Solely launched the Sponsored Products for US marketplace.● Awards: Was awarded the “Mastermind Award for Quality” 3 times during 12 months. I was the sole winner within the team for three out of four quarters. Show less

  • Amazon Marketing Services (AMS) and Kindle Direct Publishing (KDP)

    Aug 2014 - Jul 2015

  • A9 Team - 3PSL, Display Ads, Junglee.com and Publisher Fraud

    Jul 2013 - Jul 2014

  • Product Ads for UK Marketplace

    Dec 2012 - Jun 2013

  • Product Ads for US Marketplace Team

    Dec 2011 - Nov 2012
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  Marco Polo Ventures Ltd.

  Jun 2015 - Sept 2015

  Consultant tech and operations

  • Preparation of Guidelines: Was responsible for setting up all the different processes and defining the SOP’s for each of them.• Research: Was responsible for researching which software best suits the start-up’s needs and to accommodate the facilities.• Client Servicing: Was responsible for working with the clients & meeting their needs in a proactive manner in terms of SOP’s, software research, etc

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  HDFC Bank

  Feb 2016 - Dec 2016

  Assistant Manager

  • Customer Service: Resolve all customer queries & complaints and try to get them done in an organized and timely manner• Relationship management: Building good relationship with the customer and enhancing it further.• Sales: Responsible for cross sell and enhancing relationship with existing as well as new customers by selling of products & services like mutual funds, insurance, etc. through generation of referrals from internal database.• Operations & Reports: Managing operations like A/C opening, fixed deposits, lockers, etc. as well as maintaining and reviewing of all critical reports, monitoring cash levels, implementing fraud control checks, etc.• Assessed clients' financial situations to develop strategic financial planning solutions.• Trained and directed 2 new hires during department orientations. Show less

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  Freelance SEO/ SEM/PPC specialist

  Apr 2017 - now

  Consultant

  • Working as a freelancer for PPC campaigns and developing search and shopping ads for clients

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  TwinVaves Technologies Pvt Ltd

  May 2017 - now

  Consultant

  Working as the consultant for their email marketing also looking after the sales