Paris Hoodfar

Paris Hoodfar

Support analyst

Followers of Paris Hoodfar4000 followers
location of Paris HoodfarLondon, England, United Kingdom

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  • Timeline

  • About me

    Engagement Manager @ LSEG | ITSM Product Strategy

  • Education

    • Plumstead Manor

      1985 - 1987
      Bachelor of Science (B.Sc.) Business Information Systems
    • University of East London

      1989 - 1994
      Bachelor of Science (BSc) Business Infomation Systems
  • Experience

    • GlaxoSmithKline

      Jan 1994 - Jan 1999
      Support analyst

      service desk and desktop support

    • Computer Sciences Corporation

      Jan 1999 - Jan 2002

      managed a team of 9 helpdesk analysts Managed a team of 11 at the Schroders IT Helpdesk supporting MS office apps, Infrastructure and business applications.

      • IT Helpdesk supervisor

        Jan 2001 - Jan 2002
      • IT Helpdesk supervisor

        Jan 2001 - Jan 2002
      • IT Helpdesk Manager

        Jan 1999 - Jan 2001
    • Schroders

      Jan 2000 - Jan 2001
      IT Helpdesk Supervisor
    • JPMorgan Chase

      Jan 2001 - Jan 2004
      Remote Desktop Support Manager

      Managed a team of 16 delivering remote desktop support for enterprise wide and infrastructure applications and services

    • Sabre Holdings

      Aug 2005 - Sept 2006
      Vendor Manager

      Managed global hardware service contract with NCR

    • Morgan Stanley

      Sept 2006 - Mar 2019

      Enterprise Service Management , ITSM Product Manager for ServiceNow , Runbook Automation and Internal Agile Engineering application. My main duties are to manage multiple vendor relationships in an offshore delivery service model. I also act as the focal project coordinator in the global team for any new support on-boarding work. I also act as the main knowledge management pioneer in the team and run various project around KM processes and practices. Worked with different areas of Production Management and Quality Assurance on various Service Management initiatives. Knowledge Management, ServiceNow tooling requirements, Change Management, Transition Management, Incident and Problem Management best practice and standards.

      • ServiceNow Product Manager (ITSM) - VP

        Mar 2015 - Mar 2019
      • Service Management Practice - VP

        Mar 2010 - Mar 2015
      • OffShore Delivery

        Sept 2006 - Mar 2010
    • Deutsche Bank

      Jun 2019 - Dec 2022
      ITSM Product Strategy
    • LSEG (London Stock Exchange Group)

      Dec 2022 - now
      Engagement Manager
  • Licenses & Certifications

    • Knowledge Management

      ServiceNow
      Oct 2020