Stephen Baker

Experience

• 

  Metronet, Inc.

  Apr 1992 - Apr 1996

  Drafting Manager

  Responsible for management of all mapping and design drafting

• 

  Compass Communications Inc

  Apr 1996 - Mar 1997

  CATV Designer

  CATV Design

• 

  IMMCO, Inc

  Mar 1997 - Sept 2006

  Responsible for delivery of HFC/FTTx mapping and design for multiple system operators. Direct supervision of project managers and off-shore subsidiary office in Bangalore India. Sales and Marketing support.Direct project management for all GIS/Network Inventory projects. Delivery responsibility of all HFC mapping and design for multiple service operators.

  • VP Operations

    Jan 2000 - Sept 2006

  • Director of Design

    Mar 1997 - Jan 2000
• 

  Cox Communications

  Sept 2006 - Oct 2016

  Controlled $15M in engineering capital projects, including budgeting, reporting, and forecasting. Created and implemented project control techniques to reduce risk from changing technological infrastructure, automations, and application systems. Launched a framework for evaluating capital projects, governing a $29M department budget, including $3M in third-party logistics. Rolled out a national network performance management program utilizing key performance indicators (KPIs). I liaised with regional vice presidents to encourage performance improvement programs, ensuring a 95% regional network reliability performance goal was met. Led internal engineering governance and related resource management. Conducted strategic planning for standardization, methods and procedures, and project management initiatives. Managed consultants supporting engineering programs. Show less Managed program finances up to $20M, accounting for up to 20 major projects each year. Aligned applications to improve cross-functional collaboration for 10K+ users. Led a team of five business analysts and five project managers to operate network inventory, service assurance and operational support system (OSS) solutions, including vendor management and fault/performance management tools. Owned budgeting and ensured project strategies, while reinforcing overall business objectives. Show less

  • Director, Program Management

    Feb 2015 - Oct 2016

  • Director, IT & Technology Operations

    Jul 2013 - Feb 2015

  • Sr. Manager

    Mar 2010 - Jul 2013

  • Sr. Project Manager

    Sept 2006 - Mar 2010
• 

  TrueNet Communications

  Nov 2016 - Jan 2019

  National Account Manager

  Created and nurtured relationships across national companies with multiple locations. Worked as the Cox national account manager, responsible for $17M in annual revenue with 15% annual growth. Uncovered client business issues and suggested technology solutions. Gained a competitive advantage by researching and monitoring competitor offerings and sales strategies.

• 

  Intact Technology

  Mar 2019 - Aug 2019

  Regional Sales Director, Southeast

  Managed relationships with customers, vendors, referral partners, and agents to identify sales opportunities. Grew accounts for IT management consulting services and rates of IT operations management (ITOM) tool adoption.

• 

  IMMCO, Inc

  Aug 2019 - Apr 2020

  Vice President Business Development

  Accountable for relationship-building with regional and national multi-systems operators (MSOs). Negotiated a successful multi-year services contract with a major telecommunications company.Connect with stakeholders to consult on business challenges and present solutions, including vendor-agnostic design services. Engage with the MSO community regarding outside plant design (OSP) design, GIS software, and services.

• 

  Cox Communications

  Apr 2020 - Dec 2024

  Leadership if Tier 1 support, tool strategy, business requirements and program management of the suite of tools supporting Cox Communications enterprise GIS program. Currently leading data mitigation, data migration and design automations strategic program and managing $5M annual budget. Leadership of dev/ops for Enterprise Physical Network Inventory systems(GIS). Quarterly enhancement and special projects.Financial management of budgets in excess of $3MThird Party Vendor management of dev/ops resources Leadership of dev/ops for Enterprise Physical Network Inventory systems(GIS). Quarterly enhancement and special projects.

  • Sr. Manager, Technology - Network Inventory Tools (GIS)

    May 2023 - Dec 2024

  • Sr. Manager, Technology - Network Inventory Tools (GIS)

    Mar 2022 - May 2023

  • Manager, Technology - Network Inventory Tools (GIS)

    Apr 2020 - Mar 2022
• 

  IQGeo

  Jan 2025 - now

  Director of Customer Success

  Leading a a team of 5 Customer Success Managers in the telecom vertical of IQGeo.