Jacob Allen

Experience

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  Best Buy

  Oct 2019 - Jan 2020

  Advance Repair Agent

  Repair customer’s computer which entails replacing their hard drives, solid state drives, repairing their operating systems, stopping viruses, troubleshooting their connection problems, fixing their display on their devices among many other issues the customers have with their devices; I also repair I-phones such as the display and the batteries and other components, Geek Squad also has me working in the CA position which stands for Consolation Agent therefore my job in this position is to help narrow down the customers issue before they leave their computer for us and try to sell our Total Tech Support which is a coverage plan for computers and hardware, and also troubleshoot their issues, then creating tickets and checking the customer in for service at the end of the day my goal is to make the customers happy. Show less

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  World Vison

  Jan 2020 - Apr 2020

  Audio Visual Technician

  Manage network of audio and video throughout various Prisma Hospital campuses; working on ER, OR, and waiting room and patient areas. Set up sound and video equipment used to conduct live events such as meetings, conventions, and small performances. Deploy PC’s across hospital infrastructure.

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  Constantia Flexibles

  Apr 2020 - Mar 2021

  IT Administrator

  Responsible for the upkeep, configuration, and reliable operation of client computer systems, servers, and data security systems. Oversee all internal IT structures of the enterprise to ensure everything is up-to-date, deploy PC systems. Avert possible cyber security threats to guarantee greater productivity. Serve as key member of IT department and provide necessary services to maintain business continuity. Monitor existing computer systems and IT infrastructures. While at this position I have built a combine SOC/NOC for network security purposes. I run the NOC/SOC completely by monitoring security issues from a central location using data processing technology; the NOC I manage consist of me monitoring and controlling our network from a central location via computers, servers, telecommunication devices and satellite networks. Show less

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  ECPI University

  Oct 2020 - now

  As a Cybersecurity Professor for the Bachelors and Associate Program at ECPI University in Columbia, SC, I have the privilege of shaping future cybersecurity professionals through:Creating cutting-edge curriculum aligned with industry standards, covering network security, ethical hacking, and more.Inspiring students with passionate classroom instruction and interactive discussions.Equipping students with practical expertise through hands-on labs.Mentoring students on their academic and professional journey, guiding them to success.Leading research and innovation in cybersecurity, elevating the university's reputation.Integrating with local businesses and professionals, offering internships and guest lectures.Nurturing academic excellence by assessing student performance and providing constructive feedback.Collaborating with faculty to enhance the overall learning experience. Show less Role On Cyber Team (Blue Team)My Role for Blue Team is to secure all Windows AD, DNS and IIS Servers and to prevent the Red Team from compromising the environments. I will start with securing the environments and making sure they are clean, I will then assist in finding all Red Team locations and assisting my Firewall specialist in blocking them from intruding on our network in a timely manner. I will also complete all injects that come in during the competition and write all Incident Response Forms for any vulnerabilities that I find which will be immediately mitigated by myself and my team members. Show less

  • Cyber Security Professor (CIS)

    Jul 2023 - now

  • Cyber Team Coach

    Feb 2023 - now

  • Adjunct Teaching Assistant

    Jan 2022 - Jul 2023

  • ECPI Columbia National Cyber Team

    Oct 2020 - Feb 2023
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  Collegiate Cyber Defense Competition

  Feb 2021 - Feb 2021

  CCDC

  Collegiate Cyber Defense Competition (CCDC)-Blue Team Placed 8th

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  Microsoft

  Mar 2021 - now

  Armed with a passion for problem-solving and an affinity for all things tech, I embarked on a dynamic journey as a Cybersecurity Compliance/Endpoint Escalation Engineer at Microsoft, specializing in the captivating world of Purview Compliance and Endpoint Compliance. My mission? To master the art of handling intricate issues in the realms of DLP, eDiscovery, Communication Compliance, EDLP, Audit logs, Data Lifecycle Management, Information Barriers, Privacy Risk Management, Records Management, Insider Risk Management, Subject Rights Request, Azure Information Protection, and AIP Scanner. With an unwavering commitment to excellence, I ventured beyond the call of duty, resolving customer challenges, fueling product innovation, and ensuring that Microsoft's Purview Compliance products remain at the forefront of digital compliance solutions. Join me on this tech-savvy odyssey! Show less I am a technical leader who has the opportunity to solve technically complex problems for some of the world's largest companies, as well as smaller companies on the leading edge of their industry on behalf of Microsoft. As a trusted advisor to Support Engineers, I have influence over a broad range of solutions that create business value for our customers. My technical and relationship skills are critical to the success of the customer's perception of value to the Microsoft solution. I use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex escalated problems require broad, in-depth product knowledge and may include support of additional product lines. I also have the opportunity to assist in the growth of other Engineers through mentoring, training scenarios and collaboration during problem solving. Show less On Azure Team (Sec & Dev Ops)As a security support engineer, I am an elite member of a customer facing security support team working on resolving complex issues with Azure Information Protection. I have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. I have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. I enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. I obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business.In all interactions with our customers, I communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don t know the answer, you swarm with other engineers at Microsoft to come up with a solution quickly, and I am not afraid to ask questions and learn new things daily. You don t let anything block you in the pursuit of a world class customer service. Show less On Azure Team (Sec & Dev Ops)As a security support engineer, I am an elite member of a customer facing security support team working on resolving complex issues with Azure Information Protection. I have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. I have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. I enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. I obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business.In all interactions with our customers, I communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don t know the answer, you swarm with other engineers at Microsoft to come up with a solution quickly, and I am not afraid to ask questions and learn new things daily. You don t let anything block you in the pursuit of a world class customer service. Show less

  • Cybersecurity Compliance/Endpoint Escalation Engineer SecDevOps

    Oct 2023 - now

  • Azure Cybersecurity Information Protection Escalation Engineer Sec & Dev Ops

    Mar 2023 - Oct 2023

  • Azure Cybersecurity Support Engineer SecDevOps

    Dec 2021 - Mar 2023

  • Azure Cybersecurity Support Engineer(SecDevOps)(Insight GLobal)

    Mar 2021 - Dec 2021
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  Palmetto Cyber Defense Competition

  Apr 2021 - Apr 2021

  PCDC

  Palmetto Cyber Defense Competition (PCDC)-Blue Team Placed 8th

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  ECPI E-Portfolio

  Jul 2021 - now

  E-Portfolio

  https://ecpi.chalkandwire.com/QuickPreview.aspx?&pageID=1033916&urlID=40093925&uu=CMPf5erEswa9bY1cwiUY2tIszGWiGs+qtnJ+v7NXK6NaHivsCizUN1QFw==q~qaJsHGn1gtSPdP3D0p8mx/g==

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  Collegiate Cyber Defense Competition

  Feb 2022 - Feb 2022

  CCDC

  Collegiate Cyber Defence Competition (Blue Team) Placed 12th

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  Palmetto Cyber Defense Competition

  Feb 2022 - Feb 2022

  PCDC

  Palmetto Cyber Defense Competition (PCDC)-Blue Team College Day Placed 4thPro Day With Dominion Energy Placed 2nd

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  Wicked 6 Cyber Games 2022

  Mar 2022 - Mar 2022

  Wicked 6 Cyber Competition

  Placed 1rst Place World Wide: https://columbiabusinessreport.com/news/education/81944/

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  PCDC

  Apr 2023 - Apr 2023

  Cyber Coach

  Palmetto Cyber Defense Competition (PCDC)-Blue Team College Day Placed 1rst

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  CyberTalents

  Oct 2023 - Oct 2023

  Best Cyber Warrior Competition 2023

  Competed in Best Cyber Warrior 2023 finished 8th place - The CTF will be a Jeopardy Style CTF where every team will have a list of challenges in different categories like Reverse Engineering, Web Security, Digital Forensics, Network Security, and others. For every challenge solved, the team will get a certain amount of points depending on the difficulty of the challenge. The team who will get the highest score at the end of the day will be the winning team.

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  PCDC

  Apr 2024 - Apr 2024

  Cyber Coach

  Cyber Team Coach | ECPI | Blue Team College Day Students placed 5th, Hivestorm students placed 3rd