Mushthakh Poozhithara

Experience

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  MSMHSS Kalingalparamba

  Jul 2016 - Apr 2017

  Guest Teacher
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  Edroots International

  May 2017 - Oct 2020

  • Conduct IELTS training sessions for individuals or small groups of students, either in-person or online.• Create and deliver comprehensive lesson plans that cover all components of the IELTS exam, including listening, reading, writing, and speaking.• Assess the English language proficiency of students using diagnostic tests and identify areas of improvement.• Provide personalized feedback and guidance to students on their strengths and weaknesses, and develop customized study plans accordingly.• Teach and demonstrate effective strategies, techniques, and time management skills for each section of the IELTS exam.• Utilize a variety of instructional methods, resources, and materials to enhance the learning experience and cater to different learning styles.• Administer mock tests and practice exercises to simulate the IELTS exam environment and help students build confidence and familiarity.• Track and monitor the progress of students, maintain accurate records, and provide regular progress reports to both students and management.• Stay up-to-date with the latest developments in the IELTS exam and adapt teaching materials and methodologies accordingly.• Assist students in understanding the scoring criteria and provide guidance on how to meet the requirements of each band score.• Offer guidance on appropriate vocabulary, grammar, and pronunciation to enhance students' overall English language proficiency.• Collaborate with other IELTS trainers and staff to share best practices, develop teaching materials, and contribute to curriculum development.• Provide excellent customer service, addressing student inquiries, concerns, and feedback in a professional and timely manner. Show less

  • Senior IELTS & English Trainer

    Apr 2020 - Oct 2020

  • IELTS Trainer

    May 2017 - Apr 2020
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  World Tell Mobile LLC

  Oct 2020 - Nov 2022

  •Ecommerce Strategy Development: Develop and implement a comprehensive ecommerce strategy aligned with the company's overall business objectives. Identify and evaluate new opportunities, technologies, and trends to enhance the company's online presence and drive growth.•Sales and Revenue Optimization: Drive online sales and revenue growth by implementing effective marketing campaigns, optimizing product assortment, pricing strategies, and promotional activities. Monitor key performance indicators (KPIs) and make data-driven decisions to improve conversion rates, average order value, and customer retention.•Ecommerce Platform Management: Oversee the management and maintenance of the ecommerce platform, ensuring a seamless and user-friendly online shopping experience. Collaborate with the IT team and external vendors to continuously enhance website functionality, performance, and security.•Customer Experience Enhancement: Develop and implement strategies to improve the overall customer experience, including website navigation, search functionality, checkout process, and post-purchase support. Continuously monitor customer feedback, conduct user testing, and leverage analytics to identify areas for improvement and implement necessary changes.•Team Leadership and Collaboration: Build and lead a high-performing ecommerce team. Provide guidance, mentorship, and support to team members, fostering a culture of innovation, collaboration, and accountability. Collaborate with cross-functional teams to align ecommerce initiatives with overall business goals. Show less •Ecommerce Operations: Assist in the day-to-day management of the ecommerce platform, including product listing and inventory management, pricing updates, and order processing. Ensure accurate and up-to-date information is available on the website.•Content Management: Collaborate with the marketing team to create and update engaging product descriptions, images, and other content on the website. Optimize product listings for search engine visibility and ensure consistent brand messaging across all online channels.•Sales and Conversion Optimization: Assist in implementing marketing campaigns and promotional activities to drive online sales. Monitor key performance indicators (KPIs), such as conversion rates, average order value, and customer retention, and make recommendations for improvements based on data analysis.•Customer Experience Enhancement: Support efforts to improve the overall customer experience on the ecommerce platform. Monitor customer feedback, respond to inquiries, and resolve any issues to ensure customer satisfaction. Collaborate with the customer service team to address customer concerns and provide a seamless online shopping experience.•Analytics and Reporting: Utilize web analytics tools to track and analyze ecommerce performance. Generate regular reports on sales, traffic, and customer behavior to identify trends and opportunities for improvement. Present findings to the ecommerce team and make data-driven recommendations. Show less

  • E-commerce Lead

    Jan 2021 - Nov 2022

  • E-commerce Executive

    Oct 2020 - Jan 2021
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  Areen East and West

  Nov 2022 - May 2024

  E-commerce Account Manager

  • Managed Amazon Seller Central and Vendor Central accounts, including product listings, inventory management, and pricing strategies• Optimized listings on Noon Marketplace and Noon Retail to increase sales and revenue• Managed Brands such as Pigeon, Maxi-Cosi, Beesline, Arm and Hammer, Batiste and Nair online• Managed Shopify websites, including product uploads, inventory management, and website optimization• Managed Drops, including product listings and order fulfillment• Developed and execute effective marketing campaigns to drive traffic and increase sales• Analyzed data to identify trends and opportunities for growth• Monitored and respond to customer inquiries and reviews across multiple platforms• Collaborated with cross-functional teams, including marketing, sales, and operations, to develop and implement effective strategies• Utilized Microsoft Office, Shopify, and airtable to manage and analyze data, create reports, and streamline processes Show less

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  BFL Group

  May 2024 - now

  Marketplace Specialist