
Shannon Buyce
Newspaper Carrier

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About me
Program Specialist, University of Washington Institute for Health Metrics and Evaluation
Education

Edmonds Woodway High School
2014 - 2018International Baccalaureate Diploma 3.9Activities and Societies: National Honor Society, president and founder of French Club, secretary of Hiking Club, volunteered in Key Club, voted MVP of the volleyball team, advisory senator

University of Washington
2018 - 2021Bachelor of Arts - BA Psychology Cum Laude (3.9)Activities and Societies: Phi Beta Kappa, Psychology Connected Minor in Linguistics
Experience

Beacon Publishing Inc.
Dec 2013 - Jun 2018Newspaper CarrierWeekly delivery of the Edmonds Beacon newspaper to 50+ customers, including a monthly subscription collection in person. Received zero complaints in 4.5 years of service.

University of Washington Information School
Jun 2019 - Feb 2022Weekly cleaning of 23 offices and classrooms. Assisted with supply ordering, status monitoring, and delivery problem resolution. Created official signage using university branding guidelines. Received positive feedback on efficient work style. Completed office administration duties, including filing, data-entry, copying/scanning, shredding, and answering and directing phone calls and email communications.
Facilities Assistant
Jan 2022 - Feb 2022Facilities Student Assistant
Sept 2018 - Dec 2021Student Administrative Assistant
Jun 2019 - Sept 2019

UW Language Development and Processing Lab
Oct 2020 - Jun 2021Undergraduate Student ResearcherFocused research projects on childhood language acquisition requiring high attention to detail.

Institute for Health Metrics and Evaluation
Feb 2022 - nowProgram Specialist
Jun 2023 - nowProgram Coordinator
Feb 2022 - Jun 2023
Licenses & Certifications
- View certificate

De-Escalating Conversations for Customer Service
LinkedInApr 2022 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInApr 2022 - View certificate

Customer Service Foundations
LinkedInApr 2022 - View certificate

Building Rapport with Customers
LinkedInApr 2022 - View certificate

Customer Service: Call Control Strategies
LinkedInApr 2022 - View certificate

Customer Service: Serving Internal Customers
LinkedInApr 2022 - View certificate

Customer Service: Handling Abusive Customers
LinkedInApr 2022 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInApr 2022 - View certificate

Serving Customers Using Social Media
LinkedInApr 2022 - View certificate

Developing a Service Mindset
LinkedInApr 2022
Honors & Awards
- Awarded to Shannon BuyceAnnual Dean’s List University of Washington Jun 2021 Received a GPA higher than 3.5 in all three quarters for both the 2019-2020 and 2020-2021 academic years.
- Awarded to Shannon BuyceQuarterly Dean’s List University of Washington Jun 2021 Received a GPA higher than 3.5 every quarter from Winter 2019 through Spring 2021.
Volunteer Experience
Assistant Volleyball Coach
Issued by Alderwood Boys & Girls Club on May 2017
Associated with Shannon BuyceFundraising Volunteer
Issued by American Cancer Society on May 2012
Associated with Shannon Buyce
Languages
- enEnglish
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