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Regina Nelson

Regina Nelson

Followers of Regina Nelson280 followers
location of Regina NelsonMemphis, Tennessee, United States

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  • Timeline

  • About me

    IT Service Desk Manager at Memphis Shelby County Schools

  • Education

    • Southwest Tennessee Community College

      -

    • Bethel University, College of Professional Studies

      2014 - 2018
      Bachelors of Science Management and Organizational Development

      Bachelor of Science, Management and Organizational Development

  • Experience

    • Memphis-Shelby County Schools

      Mar 1998 - now

      Experienced Service Desk Lead offers extensive troubleshooting knowledge and a broad knowledge of a variety of software applications. Professional has good supervisory and customer service skills with the ability to troubleshoot hardware issues. Brings seven years of experience as a Service Desk Lead. Handles scheduling, payroll and daily operations of the Service Desk.

      • Information Technology Service Desk Manager

        Mar 1998 - now

      • IT Service Desk Manager

        Jun 2017 - now

      • Service Desk Representative III

        Mar 1998 - now

      • IT Service Desk Manager, Memphis Shelby County Schools

        Mar 1998 - now

    • Methodist Healthcare

      Nov 2004 - Aug 2013
      Patient Access Representative

  • Licenses & Certifications

    • ITIL

      EXIN