Erik Yates

Experience

• 

  24 Hour Fitness

  Nov 2004 - Apr 2006

  Certified Personal Trainer

  I guided clients interested in weight loss, muscle building and increasing their fitness levels on the appropriate modes of action. I created individualized plans for achieving fitness goals and provided supplemental nutritional information.

• 

  United States Postal Service

  Mar 2006 - now

  I integrate new and existing customers into the Postal network by working with Sales and other functions. I support the onboarding of new customers and new business with existing customers by implementing integration plans that meet customer requirements. I fostered relationships with top tier business partners to encourage and promote mailing, shipping and technology solutions that compel users to choose USPS as their strategic partner. I am responsible for understanding alliance partner strategies, business needs, environmental factors and the impact of trends on their industry. I advise business partners on new services and changes from USPS, as well as assist partners in creating new revenue streams. I provided proactive assistance and coordination to a portfolio of assigned medium-sized business customers whom are at high risk to decrease their use of Postal products. I provided proactive customer support to a portfolio of assigned medium-sized business customers. I served in several capacities including Consumer Affairs Specialist, Administrative Assistant, Business Service Network Representative and part of the Customer Experience Local Operations Center pilot program. I performed a variety of sales and customer support services. I maintained pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.

  • Sr Inside Sales Representative

    Sept 2022 - now

  • Operations Integration Specialist

    Jul 2021 - Feb 2024

  • Business Alliances Manager

    Jan 2021 - Jul 2021

  • Senior Field Account Representative

    Apr 2020 - Jan 2021

  • Field Account Representative

    Nov 2017 - Apr 2020

  • Marketing Specialist

    Mar 2015 - Nov 2017

  • Sales and Service Associate

    Mar 2006 - Mar 2015