Damien Kelly LIPPA

Experience

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  Royal Liver Assurance

  Sept 1989 - Aug 2009

  • Managing a team of 10 Home Service Reps• Responsible for Service Level Agreements (SLA’s) and meeting Key Performance Indicators (KPI’s).• Reporting to Regional Manager on the performance of Home Service Reps• Annual completion of appraisals for HSR’s and meeting with them on a one to one basis to discuss their performance.• Ensuring all HSR’s have full knowledge and understanding on the latest compliance issues.• Receiving and checking HSRs’ monthly expenses and compiling expense reports to send to Head Office.• Ensuring that HSRs’ bank reconciliations are completed correctly. • Holding of team meetings on a quarterly basis to inform Home Service Representatives Of targets and performance• Temporary collection of a debit in the event of an agency becoming vacant• Auditing customer’s premium receipt books on a regular basis ensuring that premiums entered correspond with Head Office records• Project planning in the Dublin 8,10 and 12 areas in order to bring about a significant cost reduction to the company by means of area consolidations.• Discussed the proposed new areas with HSR’s and where needed, implement a process of either voluntary or compulsory redundancy.• Compiling spreadsheets of new HSR areas and customers and sending them to Head Office for transfer.• Introducing HSR’s to the new areas and customers Show less

  • Field Supervisor

    Sept 1989 - Aug 2009

  • Administrator

    Sept 1989 - Jan 2000
• 

  Irish Life

  Jan 2000 - Jan 2001

  Home Service Representative

  Collecting of Life Assurance Premiums from customers at their homeSelling of Life Assurance products Inputting of collections to an Electronic Round Book (HandHeld) on a daily basisSubmitting an account of collections on a weekly basis

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  Damien Kelly Photography

  Jan 2012 - now

  Photographer

  Property, Equine and Landscape photography