Jorge Concepcion

Experience

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  Legends

  Aug 2016 - Sept 2021

  Sales Associate

  • Order and maintain inventory based on the store and guests needs• Insure guest expectations have been met and exceeded at all times• Operate and execute register transactions with cash/credit with complete accuracy, in a fast paced environment • Organize product into designated areas to maximize guests experience

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  Levy Restaurants

  Sept 2018 - Jul 2019

  Warehouse Associate

  • Unloading or loading different weight and size boxes of merchandise into freezer• Capable of assessing the accuracy of goods received by matching merchandise received to the PO• Know when to report shorts, damages or defects to the receiving manager• Maintains sanitation standards• Safely operates all warehouse equipment to prevent damages or injuries

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  NYC Department of Education

  May 2019 - May 2022

  Substitute Special Education Paraprofessional

  • Reinforcing lesson content by working with individual students or small groups of students• Monitoring students participation and progress and providing appropriate support• Observing student behavior for signs of distress, anxiety, and discomfort, and facilitating suitable interventions• Assisting with classroom management, including protecting students from aggressive or disruptive behavior of others • Engaging students in level-appropriate conversations to provide targeted assistance Show less

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  SouthState Bank

  Sept 2022 - Feb 2025

  IT Service Desk Analyst

  • Assisted end users with password resets and unlocks using Active Directory• Managed mobile devices and iPads using Microsoft Endpoint Manager and Azure AD• Mapped network drives and printers on PCs• Reinforce SLAs to manage end-user expectations • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.• Identify and learn appropriate software and hardware used and supported by the organization.• Field incoming requests to the Service Desk via both telephone and ServiceNow to ensure courteous, timely and effective resolution of end user issues.• Assist in software releases and roll-outs and communication to the end users. Operational Management• Alert management to emerging trends in incidents. Acquisition & Deployment• Installed software and applications on PCs using BigFix Console Show less

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  Integrity Express Logistics

  Feb 2025 - now

  IT Service Desk Technician

  • Support and troubleshoot workstation, software, and network related issues• Perform systems administration for Office 365, Active Directory, and workstations across multiple locations• Escalate issues through the proper channels with detailed information• Manage incidents according to urgency and impact• Clearly document support issues and all resolution steps in ticketing system• Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption• Update incidents and request, while maintaining good communication with the end-user until issue is resolved• Provide Telephony administration and support using Ring Central• PC hardware imaging, and configuration• Consistent and accurate updating of Asset information in the CMDB• Workstation setup and cable management• Create and update Knowledge Base articles including, technical, and self-help documents Show less