Kenny O.

Experience

• 

  HP Enterprise Services

  Jan 2009 - Aug 2010

  3rd Level Support Engineer

  Technical engineer for profile, desktop, laptop, software, operating system and others.

• 

  HP Enterprise Services

  Oct 2010 - Jan 2012

  Global Operation Lead

  Leading 2nd level support team that consist of approximate 160 engineers across region. Providing technical knowledge and resolution. Maintaining SLA and process. Also managing escalation from Shell business customer to provide the best service to the business.

• 

  Hewlett-Packard

  Jan 2012 - Sept 2015

  Global Situation Manager - Lead

  A manager that look into Shell business outage or critical issue around the world and liaise with all the high level technology teams to resolve the issue with the expected duration. Constant call meeting with the business will be held to provide guidlines, expectation, updates and so on to ensure their service will always be taking care so that their business/customer will always be able to move smoothly daily.

• 

  BP

  Sept 2015 - now

  • Major Incident Manager

    Sept 2015 - now

  • Major Incident Manager

    Sept 2015 - now