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Katrin Botev

Katrin Botev

Customer Service Representative

Followers of Katrin Botev391 followers
location of Katrin BotevSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Senior Monitoring Engineer at Hewlett Packard Enterprise

  • Education

    • VUZF University

      2021 - 2022
      Master's degree Business software and ERP platforms

    • VUZF University

      2017 - 2021
      Bachelor's degree International business and finance

      • know the principles of financial management;• possess knowledge on how to invest and successfully manage financial funds;• have competences to analyse financial results and to make the right managerial decisions;• be aware of the principles of financial markets functioning.

  • Experience

    • TELUS International Europe

      Aug 2017 - Jan 2019
      Customer Service Representative

      • Supporting customers via Phone in German and English• Compliance with the pre-set criteria for service quality• Preliminary acquaintance and adherence to the set project goals

    • Sutherland

      Feb 2019 - Sept 2020
      Customer Service Consultant

      • Supporting customers via Phone, Chat, Email and Social media in German and English.• Understanding customer needs, delivering the right solution for each situation.• Effectively utilize the tools and resources to resolve the customers queries.• Maintain the highest standards of quality, customer satisfaction and speed

    • Modis

      Nov 2020 - Jan 2022
      Technical Support Specialist

      • Timely and professional call processing and guaranteed compliance with all service level agreements;• Ability to work under direct supervision;• Preservation of confidential and sensitive information and materials;

    • Syscoset Electronics Ltd.

      Jan 2021 - Mar 2021
      QA Inspector

    • Hewlett Packard Enterprise

      Jan 2022 - now

      • Senior Monitoring Engineer

        Feb 2024 - now

      • Data Center Engineer

        Jan 2022 - Feb 2024

    • Electra Airways

      Jul 2023 - now
      Technical Assistant

  • Licenses & Certifications

    • ITIL Foundation Certificate in IT Service Management

      PeopleCert
      Oct 2022

    • Time Management: Working from Home

      LinkedIn
      Nov 2020
      View certificate certificate

    • Remote Work Foundations

      LinkedIn
      Nov 2020
      View certificate certificate