Deep Enrich
Michael Estep
Help Desk Manager
318 followers
Ona, West Virginia, United States
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About me
ITSM Innovator, Solutions Architect, Consultant
Education
Marshall University
1990 - 1993AAS Computer Technology
Experience
Tulmel Systems
Jan 2000 - Jan 2004Help Desk Manager
NCR Corporation
Sept 2004 - Sept 2007Help Desk Analyst II
Backgroundchecks.com
Sept 2007 - Nov 2010Production Support
GIS
Nov 2010 - Oct 2018IT/Operations Director
Sept 2014 - Oct 2018Manager, Technology Relations
Jul 2013 - Sept 2014ITSM Administrator/Lead Technology Relations
Nov 2010 - Jul 2013
Excalibur Data Systems
Oct 2018 - nowSenior Solutions Architect and Consultant
Licenses & Certifications
Certified Help Desk Manager
Help Desk 2000Oct 2002
ITIL Foundation Level
AXELOS Global Best PracticeMay 2019
Network+
CompTIA
Help Desk Analyst
HDIOct 2005- View certificate
Cherwell Certified Professional Engineer
Cherwell SoftwareMay 2019
A+
CompTIA
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