Michael Estep

Michael Estep

Help Desk Manager

Followers of Michael Estep318 followers
location of Michael EstepOna, West Virginia, United States

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  • Timeline

  • About me

    ITSM Innovator, Solutions Architect, Consultant

  • Education

    • Marshall University

      1990 - 1993
      AAS Computer Technology
  • Experience

    • Tulmel Systems

      Jan 2000 - Jan 2004
      Help Desk Manager
    • NCR Corporation

      Sept 2004 - Sept 2007
      Help Desk Analyst II
    • Backgroundchecks.com

      Sept 2007 - Nov 2010
      Production Support
    • GIS

      Nov 2010 - Oct 2018
      • IT/Operations Director

        Sept 2014 - Oct 2018
      • Manager, Technology Relations

        Jul 2013 - Sept 2014
      • ITSM Administrator/Lead Technology Relations

        Nov 2010 - Jul 2013
    • Excalibur Data Systems

      Oct 2018 - now
      Senior Solutions Architect and Consultant
  • Licenses & Certifications

    • Certified Help Desk Manager

      Help Desk 2000
      Oct 2002
    • ITIL Foundation Level

      AXELOS Global Best Practice
      May 2019
    • Network+

      CompTIA
    • Help Desk Analyst

      HDI
      Oct 2005
    • Cherwell Certified Professional Engineer

      Cherwell Software
      May 2019
      View certificate certificate
    • A+

      CompTIA