Patience Prospera M. Kuudamnuru

Experience

• 

  Angel Television

  Jun 2017 - Aug 2017

  News Intern

  ●Content Research & Development: Conducted in-depth research for news stories, gathering relevant information from reliable sources to support content creation and enhance story accuracy.●Assisted with News Production: Supported the newsroom team in writing scripts, editing footage, and preparing segments for on-air broadcasts, ensuring timely and high-quality content delivery.●Field Reporting & Interviews: Assisted reporters during field assignments, conducting preliminary interviews and capturing visual footage for news stories, contributing to comprehensive and engaging reports.●Editorial Support: Collaborated with editors to proofread scripts, fact-check stories, and ensure all content adhered to editorial standards, maintaining the integrity and credibility of the news organization. Show less

• 

  Avielakum Plaza

  Oct 2017 - Oct 2018

  Assistant Manager

  ●Supervised and trained a team of 10 employees, leading to a 20% improvement in customer service ratings.●Negotiated and closed deals for large group reservations, securing revenue growth of $15,000 in a fiscal year.●Addressed and resolved guest complaints, achieving a 95% satisfaction rate through excellent conflict resolution skills.●Managed financial activities, including budget planning and expense tracking, ensuring fiscal accountability.

• 

  Produce Buying Company (PBC)

  Sept 2018 - Jul 2019

  Cross Training

  ●Designed and executed social media strategies, increasing online engagement by 30%.●Coordinated employee training sessions to enhance team performance and cohesion.●Maintained and managed payroll systems, ensuring accuracy and timeliness in compensation delivery.●Acted as a liaison between departments, fostering collaboration and resolving interdepartmental conflicts efficiently.

• 

  Globe Educational Center

  Mar 2022 - Sept 2022

  Administration Assistant

  ●Managed day-to-day administrative tasks, streamlining workflows and improving operational efficiency.●Facilitated cross-departmental communication, ensuring alignment on goals and timelines.●Enhanced client experiences by providing personalised support and timely responses to inquiries.●Digitised document management systems, reducing retrieval times and improving accessibility by 25%.

• 

  Rymal medical pharmacy

  Sept 2022 - Mar 2023

  Volunteer Assistant

  ●Administrative Coordination: Supported pharmacy operations by managing documentation, maintaining organized records, and ensuring efficient scheduling of appointments and tasks.●Client Relations: Delivered exceptional customer service by addressing inquiries, assisting patients with their needs, and facilitating effective communication between clients and pharmacy staff.●Inventory Oversight: Assisted in inventory management by monitoring stock levels, verifying shipments, and maintaining accurate records of pharmaceutical products and medical supplies.●Community Outreach: Contributed to health promotion initiatives by participating in pharmacy-led educational programs, distributing informational materials, and supporting community engagement efforts. Show less

• 

  Braids and Wigs

  May 2023 - May 2023

  Retail Sales Associate

  Provided great customer service skills to hundreds of shoppers every day.● Kept the sales floor neat and orderly by laying out new products, building merchandise displays and organizing shelves and racks.● Greeted customers in a warm professional manner.● Provided honest and confident feedback to customers regarding the style and fit of merchandise● Maintained knowledge of current sales and promotions as well as policies regarding payment and exchanges.

• 

  WeBridge Community Services

  Jul 2023 - Jul 2023

  Camp Counselor volunteer

  ●Working with other camp staff members to plan and coordinate camp events.●Leading and supporting campers as they participate in age-appropriate activities.●Monitoring campers to ensure compliance with camp rules and prevent accidents.●Cleaning, maintaining and ensuring proper use of camp facilities and equipment.●Reporting and recording details of incidents, such as accidents or rule violations, to parents and camp staff.●Memorizing all emergency procedures and enforcing camp rules.●Participating in staff meetings. Show less

• 

  Western University

  Feb 2024 - now

  Residence Safety Assistant

  ●Contribute to the safety of the residence community by conducting continuous rounds of their assigned buildings and responding to calls conveyed through the front desk.●Collaboratively enforce University and Housing policies in the residences and ensure fair and consistent application of these policies.●Understands, initiates and adheres to crisis and emergency response protocols in accordance with established procedures and policies.●Engage with students and address concerns to ensure the living environment is safe and conducive to academic achievement.●Works collaboratively to address, intervene and document student behaviour that is not in alignment with Housing and University policies.●Participates in training and education programs with the Housing staff, including the August Learning & Development Conference.●Follows protocols and procedures to assist staff and students during building emergencies e.g., fire alarms and reports safety matters to Facilities Management in a timely manner.●May assist in the removal of unsafe conditions by ensuring areas are cleaned, and furniture is replaced if immediate action is required.●Identifies and gathers information where a student may be experiencing distress notifies a Residence Safety Coordinator and/or Residence Life Coordinator, and refers students to appropriate campus and community resources. Show less

• 

  Community Service Coordination Network

  May 2024 - Aug 2024

  Communication and Marketing Intern

  ●Research: Analyzed industry trends, competitors, and target audiences, and gathered data to support communication strategies.●Event Coordination: Assisted in planning and executing company events, webinars, and promotional activities, handling logistics and communications.●Internal Communications: Drafted internal newsletters and announcements, and helped create and distribute communication materials for employees.●Administrative Support: Organized communication files and databases, and provided general administrative support to the communications team. Show less