Claire Berry

Experience

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  The Body Shop

  Aug 1996 - Jul 2013

  EMEA Store Deployment Team leader

  • Manage the end to end IT processes when setting up new stores or relocating, refurbishing or closing current stores throughout Europe. On average, this is over 100 stores per annum.• Project manage multiple business driven, PCI compliant, IT store specific projects ensuring appropriate involvement and contribution from internal and external IT teams as required, to budget and in a timely fashion, including design, tender process, resourcing and implementation. • Define and document processes and procedures for operational use by 1st line support team, end users and 3rd party engineers, including writing and presenting training sessions. • Manage all store deployment issues escalated by the 1st line support team and bring them to satisfactory conclusion as appropriate with the relevant supplier.• Manage all 3rd party suppliers, to ensure SLA is being met on a month by month basis.• Collaborate closely with shop fit teams in other markets, to share best practices, expertise and solutions and define operating processes.• Act as specialist technical support for all deployment related support calls escalated from the Global Service Desk as required and provide support activities as required to minimize business disruption. This includes evening and weekend cover on a rota basis.• Manage a team of two individuals, including workload allocation, on-going relevant training, personnel and appraisal process. Show less

• 

  Equiniti

  Jul 2013 - Aug 2016

  IT Service Delivery Manager @ Equiniti
• 

  Brighton Baby Naming

  Jun 2014 - now

  Managing Director

  I have recently set up my own business, offering bespoke Naming Day ceremonies across Sussexwww.brightonbabynaming.weebly.com

• 

  PAV i.t. services

  Aug 2016 - May 2020

  Service Operations Manager
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  Harwoods Ltd

  Jun 2019 - Feb 2022

  • Information Technology Service Delivery Manager

    May 2020 - Feb 2022

  • IT Project Manager

    Jun 2019 - May 2020
• 

  Adnitor

  Feb 2022 - now

  Operations Director at adnitor