Arpan Kumar Srivastava

Experience

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  Tata Consultancy Services

  Oct 2016 - May 2019

  Lead - Automation Systems Engineer
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  Big Bazaar - Future Retail

  Jan 2020 - Jan 2020

  Live Project

  A study on Consumer Behaviour & Awareness at Big Bazaar. Carried out sampling activities at the store.

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  Farmveda

  Feb 2020 - Mar 2020

  Marketing and Online Sales

  Indian Farm Foods (IFF) with brand name Farmveda was founded in 2016 by Dr Trilochan Sastry (Professor, Former Dean, IIM Bangalore) to raise the farmer incomes substantially on a large scale.The intern role was to build awareness about the brand and its product and its potential benefits and generate online sales. Social media platforms like Facebook, Instagram, Snapchat and Whatsapp was used extensively. This helped the firm to generate sales. Use Farmveda.in to shop. The products are really good and easy to cook. Show less

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  Tata Steel

  Apr 2020 - May 2020

  Sales And Marketing

  Tata Steel - Tubes Strategic Business Unit (SBU) was established in 1985 after the merger of the erstwhile Indian Tube Company Limited with Tata Steel. Over the years, Tubes SBU has emerged as one of the leading manufacturers of welded pipes in the country, with an installed production capacity of over 4,50,000 MT per annum.With continuous expansion and growth propositions on the anvil, Tubes SBU presently has three main lines of business -Tata Steel came up with Aashiyana.com which serves as a one-stop-shop for the customers who want to build their home from scratch. From TMTs, Hollow Sections, Wires to Roofs and Doors, at Aashiyana.com, a customer can get Home Designs with floor maps, material estimator to build their dream home. The website also has a list of expert architects, engineers, contractors, masons, fabricators and dealers who can help customers with end to end construction solutions.As an intern my job involved:1. Process improvement for servicing the Aashiyana Customers.2. Onboarding dealers, fabricators, and masons from the Eastern Region of the country. Show less

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  Shiksha.com

  Apr 2020 - May 2020

  Review Marketing

  Shiksha.com is a platform where courses and college selection becomes easy for students looking to pursue undergraduate (UG) and postgraduate (PG) courses in India and abroad.Launched in 2008, Shiksha.com is a company of Info Edge (India) Ltd, the owner of established brands like Naukri.com, 99acres.com, Jeevansaathi.com, among several others. With this strong brand pedigree, Shiksha offers its users the unique privilege of customized tools to select the right college for themselves.The objective of the Virtual Internship was to help Shiksha.com become a No.1 brand for students looking for courses and colleges. Using review marketing, I brought in many students/alumni from different streams and colleges and requested them to provide a genuine, honest, and credible review for their college on a link provided by the Shiksha.com The reviews uploaded by students/alumni were verified by the Shiksha Team and were further uploaded on their website.I made several cold calls and it helped me gain knowledge and experience worth a lot. The internship helped me take a step forward in the journey of immense learning.The mentor was Anubha Saxena (Sr. Lead Manager - Operations & Delivery), OysterConnect.com , who helped me get this project and facilitated this whole internship. Show less

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  Farmveda

  Oct 2020 - Dec 2020

  Business Development

  The pandemic erupted everything, MSMEs and NGOs in the country were highly impacted. The proposed plan for Farmveda was to boost their online sales and get organics reviews for the products on the company's website.As a business development, my job responsibilities were Screening candidates suitable to push online sales - designed brochure, developed Job Description, recruitment and selection of 25 students out of 80 applications;Preliminary training of shortlisted candidates -introduction to the products, website, buying process. How to pitch the products to the potential customers, how to get feedback from them basically helping customers at each stage of buying decision process;Monitoring the students and ensuring they were performing - collecting daily feedbacks of sales from the students, clearing doubts, resolving customer queries, tracking dispatched products, etc;Post-sales job-collection and compilation of sales report, ensuring students get all the feedback on the website after customers have tried and tested the products, designing and distributing all the certificates. Show less

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  Valutinum Advisory

  Dec 2020 - Jun 2021

  Marketing, Business Relation and Operation
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  Beta Insights Professional Academy

  Dec 2020 - Jun 2021

  Marketing & Business Operations
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  Omega Healthcare Management Services

  Jun 2021 - Sept 2022

  Customer Success Manager

  ApexonHealth was recently merged with Omega Healthcare (a Goldman Sachs portfolio)CSAT - 97.2%

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  Wesco

  Oct 2022 - now

  Senior Customer Success Manager

  As a Senior Customer Success Manager, I lead a dynamic team dedicated to delivering exceptional customer experiences through a blend of onboarding, training, and ongoing support. My focus is on ensuring that customers maximize the value of our product by understanding their unique needs and tailoring our approach to their business processes.In my role, I:- Oversee comprehensive onboarding and training programs, ensuring clients are equipped to use the tool efficiently from day one.- Proactively monitor customer health and product usage to provide actionable insights that drive engagement and product improvements.- Facilitate cross-functional collaboration to resolve integration issues, address technical challenges, and implement feature requests, resulting in the quickest response time in the industry.- Spearhead customer feedback loops, ensuring the development team is aligned with customer needs and that we continuously enhance our offering.- Manage key relationships by actively communicating with customers to foster loyalty, mitigate issues, and ensure long-term satisfaction.Additionally, I contribute to product innovation by analyzing customer usage patterns and presenting these insights to the product and development teams, directly influencing future enhancements. Show less