Kelly Chen

Experience

• 

  New York Edge

  Jul 2018 - Aug 2018

  Literacy Specialist

  - Built a collaborative and friendly classroom environment by promoting positive behaviors and interactive learning- Increased student involvement by implementing customized and interactive coursework for children in grades K-5- Determined areas of strengths and weaknesses for each student to modify to their specific learning style- Encouraged student participation by taking a hands-on approach in each class containing 25 students

• 

  Rainbow Child Development Center

  Sept 2018 - Aug 2020

  UPK Head Teacher

  · Generated and managed 3 students with IEPs (Individualized Education Programs) by successfully creating monthly achievable targets to reach a year end goal· Conducted and organized small and whole group classroom activities with 19 children based on differentiated learning needs to promote physical, mental, and social development through visual, auditory, and sensory tactics· Facilitated positive parent-teacher relationships through ongoing interactions and open communication which resulted in a 30% increase in enrollment in new families for the summer sessions and the following school year Show less

• 

  The Dalton School

  Sept 2020 - Jul 2021

  First Grade Associate Teacher

  · Differentiated lessons based on students’ curiosities using various teaching methods such as multimodal strategies in group work, assignments, and projects, which resulted in 85% student engagement· Designed and implemented highly effective core curriculum units to be taught hybrid using new technologies (OWL & iPevo), while assisting other educators in learning how to use the new tools in their lessons· Modeled and promoted a positive learning atmosphere for each child while ensuring that their social, emotional, and intellectual development are met through educational activities that support brain development· Communicated efficiently through verbal and written means with students, parents, teachers, and school administrators to determine each students’ needs, develop lesson plans, and assess students’ yearlong progress Show less

• 

  Vision Education & Media (VEMNY) - RoboFun

  Jul 2021 - Aug 2021

  STEM Mentor

  - Instructed and strategically delivered a variety of hands-on projects and inquiry-based STEAM activities for 150 students at a high needs school in a fast-paced environment- Administered formative and summative assessments throughout the program to monitor student’s learning and determine effectiveness in teaching which resulted in an 80% increase in electrical engineering knowledge

• 

  City and Country School

  Aug 2021 - Jun 2022

  Science Teacher

  · Managed and oversaw the after school science program to extend student’s learning while keeping under the set annual budget by coordinating the allocation of funds for materials, safety, and transportation· Collaborated with 3 cross divisional teams to develop the science curriculum and methodologies based on student’s interests while simultaneously aligning with the school’s progressive philosophy· Organized school-wide events consisting of over 200 students and recruited community members to bring real-world experiences into the classroom to effectively supplement students’ learning· Defined and measured success by frequently conducting planning sessions and weekly check-in points across all 7 age groups to ensure students are utilizing their full potential to meet specific trimester goals Show less

• 

  View, Inc.

  Jul 2022 - now

  - Manage all aspects of the customer experience for over 100 customer accounts throughout the East Coast, serving as the primary point of contact for all owned accounts- Key strategic enterprise accounts include Microsoft, The Durst Organization, GFP Real Estate, Nuveen, TIAA and Bank of America- Deliver engaging customer onboarding training to a diverse audience, including executives, project managers, general contractors, facilities managers, and owners, using both in-person and virtual platforms such as Zoom, Teams, etc. - Devise strategic deployment plans for customers and supervise their engagement and adoption strategy at every stage of the customer life-cycle, from the commissioning phase through the occupancy stage- Leverage a variety of tools and metrics, such as Salesforce, to measure and track customer engagement and satisfaction, customer interactions, and to analyze data to identify trends and insights. Show less

  • Senior Customer Success Manager

    Jul 2024 - now

  • Customer Success Manager

    Jul 2022 - now