Manas Jha

Experience

• 

  Larsen & Toubro Limited

  Apr 2003 - May 2003

  Intern

  Worked in the Procurement and Outsourcing department of the Heavy Equipment Division of the Powai unit of L&T. Dealing and Negotiation with the Transporters, finding out the dimensions of the products and hence choosing the suitable trailer for transportationSending and Receiving quotations from the vendors,transportersCo-ordinating with design and production department for tracking the status of the project

• 

  Sandvik Asia Limited

  Jan 2005 - Apr 2005

  Project Trainee

  I did a project as a part of my final semester engineering degree course in the mining division of the company. I carried out a work study project and helped in reducing the lead time of the machining process of the drilling tools thereby saving a considerable amount of resources on a per day basis.

• 

  Infosys

  Sept 2005 - Apr 2008

  Software Developer

  Worked in the role of a Module Lead, guiding and mentoring a teamMaintenance and Development of Applications for a US based clientGained Knowledge from Client on applications,documenting the learnings and provided support from offshore on the applicationsConducted numerous Knowledge Transfer sessions in the organisation

• 

  Fore School Of Management

  Jul 2008 - Mar 2010

  MBA

  PGDM majors- Marketing & Systems at Fore School, Delhi

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  Orbis Financial Corporation Limited

  Apr 2009 - May 2009

  Summer Intern

  As a Functional Consultant in the IT department of Orbis Financial Limited, Gurgaon. Involved In Application Integration and Business Continuity Process planning for the organisation

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  Thomas Cook India Limited

  Aug 2010 - Jul 2019

  Leading the Implementation/Delivery team for Oracle Service Cloud ( Rightnow CX ) in the organisation. Successfully planned and executed the CRM rollout across the different verticals of the organisation.Actively involved in requirements gathering, solutioning,design, development, deployment and post production support and training for Oracle Service Cloud.Having a comprehensive experience of working as an Interface between the business and tech teams, project/delivery management,gathering requirements for in-house and third party applications. Show less

  • Associate Vice President - IT ( CRM)

    Feb 2018 - Jul 2019

  • General Manager,Systems Development

    Aug 2010 - Feb 2018
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  Credit Suisse Services (India) Private Limited, Pune

  Jul 2019 - Mar 2024

  AVP - Business Application Owner ( CRM)

  Enabling the HR transformation and digitalisation journey in the organization via the CRM application. Business Application Owner of the HR CRM in the organisation. Managing the application roadmap and delivery of the project.

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  Credit Suisse

  Mar 2024 - Apr 2024

  Vice President
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  UBS

  Apr 2024 - now

  Director

  HR Product Development, HR Digital Transformation, Pega Product Owner, Portal and CRM application delivery, E-Signature Application Product Owner

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  UBS

  -

  Director