Kimathi Kaithula

Experience

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  KK SECURITY - Security firm

  Jun 2005 - Sept 2006

  IT Administrator

  During Undergraduate studyCarried out duties that involved management of Network, Hardware and software installations.Budgetary planning for IT infrastructure.

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  SAFARICOM LTD

  Oct 2006 - May 2022

  Ensuring the organization meets its strategic level objectives by focusing on business analytics, sales optimization, strategy development and tactical actions while advising the business on opportunity areas that will help drive increased revenue. Key responsibilities:• Insight research and reporting to C-level leadership team on macro-economic influences, revenue generation position and forecasting sales performance, competitor activities tracking, sales activities and distribution channel alignment.• National sales strategy development and regional business plan development, target cascading and tracking for Area sales managers and retail Centre managers.• Regional Ex-Com Cross functional team leadership for sales, technology, and retail operations.• Plan and execute Monthly, quarterly, and yearly business review sessions with regional sales managers and retail operations teams to communicate revenue performance, track task assignment and execution.• Data analytics on KPI's, sales force effectiveness metrics, coaching and training for area sales managers, trade marketing to ensure P&L objectives are met. Show less o Channel management of revenue streams – Reviewed and managed Business units revenue objective projects growing revenues by over 30% and initiated expenditure limiting measures.o Revenue leakage and risk management – Developed targets for Business units, monitored performance to prevent revenue losses. Champion of adoption of Business intelligence tool for input to sales and marketing campaigns.o Network integrity testing investigations and risk analysis and test on all revenue impacting system changes and new products and services, developed recommendation on strategy development for consumer business units and contributed to exceptional performance in revenue generation for year on year performance.o Product and Financial Assurance - Ensured that pre product launch risk reviews completed on new products, maintained database on fiscal performance and implemented plans to increase sales revenues. Show less o New revenue sites planning for GSM/UMTS/LTE from budgeting process with business units to commercial deployment and delivery to retail mass market.o Technical service management –Identified business opportunities, design of solutions for corporate client base and carried out client presentations and bid process.o Customer engagement to resolve customer challenges, Technical pre sales management for enterprise and corporate business units.o Support manager for business units and Network rollout planning for revenue increase – attained this through coverage and capacity oriented projects.o GSM/UMTS/LTE/WIMAX Radio Network Optimization and statistical Analysis and Performance Improvement.o In building design engineer for coverage enhancement, project management for capacity planning, site rollout and performance on capacity and quality, sales prospecting for revenue growth and new market generation. Show less o Benchmarked safaricom products against competition for voice and data service to provide capital to enhance organizational performance.o Network quality process review improvement team lead and liaison for regional teams service improvement projects – improved return on investment projects by over 10%.o Responsible for Mobile money transactions performance, revenue generation and distribution for input to strategic planning on network expansion.o Mobile terminal testing engineer – Pre-market terminal testing and input to pricing model for retail products including mobile devices, tablets and modems.o Maintenance of Daily dashboard reporting on network status and action points and administration of corrective quality and assurance measures. Show less Carried out terminal products testing I.e. - Smart phones, Black berry, Laptops prior to commercial launch in retail stores.Pre market launch terminal device configurations and customized retail market product development.Experiential marketing planning -Road show marketing coordination on data products and services.Key accomplishmentsTrained call centre on Blackberry services and marketing department prior to commercial launch of black berry.Contributed to content development for Safaricom's web-portal and managed service upgrades.Developed Standardised ISO process on product testing within department. Show less

  • Regional Business Performance Manager

    Jan 2015 - May 2022

  • Revenue Assurance Channel Manager

    Mar 2014 - Jan 2015

  • Principal Network Planning Engineer

    Jul 2010 - Feb 2014

  • Voice and Data quality Assurance engineer

    May 2008 - Jul 2010

  • Data services Analyst

    Jun 2007 - May 2008

  • Customer Management Executive

    Oct 2006 - May 2007
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  Diageo

  Jun 2022 - now

  Head, Business Governance and Performance management

  ● Governance head on controls and performance management for operations, process automation and improvement encompassing sales force effectiveness, BTL activations and route to consumer management.● Provided leadership and guidance of business governance control initiatives to promote efficacy and improvement, monitoring for improvement, controlling cost and commercial routines enhancement.● Led on development of organization data and analytics center of excellence leading team of managers and analysts within HQ commercial operations, commercial performance managers to support cross commercial activities through insight reporting, performance management and data provision.● Key commercial projects manager, keeping senior commercial leadership accountable to strategic plans on revenue and in line with commercial strategy to meet annual operating plans.● Development and cascade of in country revenue target and commercial strategy, development of dashboards, performance management to drive delivery of annual budget and mission targets. Included monthly reviews and quarterly evaluation for sales incentive plans.● Led the commercial organization’s data ownership and analytics strategy, driving analysis and insight to drive decision making including sales force automation, Route-to-consumer enhancements and BTL and automated reporting.● Facilitation and development of commercial business cases and annual strategic planning – Trade & Category strategy, Channel Review Day, Marketing Business Plans (MBPs), Commercial plans, contact and coverage, cooler strategy, Scenario planning, Sales incentive development and tracking.● Innovation lead for digitization agenda guiding commercial operation’s on and off trade digitization, channel optimization projects and new business initiatives to drive efficacy and meet organization mission objectives. Show less