Michael Lewis

Experience

• 

  Wet Seal, LLC

  Feb 2005 - Jun 2007

  POS Helpdesk

  • Provided level 2 technical support for all retail locations across the U.S., including Puerto Rico• Dispatching technicians where needed for hardware issues• Creating internal documentation and procedures for our department• Staging of registers for new locations/reimaging corrupted systems

• 

  Cornerstone Systems Inc

  Jun 2007 - Sept 2007

  Network Admin./Consultant

  • Maintained the Active Directory database for all users• Updated and maintained a variety of application servers• Provided technical support for both in-house and remote employees across the globe• Spearheaded the company’s Inventory Management System• Spearheaded the company’s Internal Helpdesk

• 

  Quiksilver

  Jul 2007 - Aug 2014

  Retail IT Specialist

  • Numerous complete overhauls of our entire retail network• Updating all POS systems to maintain PCI compliance• Auditing phone/broadband vendors• Partnering with Store Operations on creating documentation• Providing support to retail locations across the U.S. and Canada for all of their technical issues• Ensuring all issues are handled in a time sensitive manner• Daily checking of sales/credit settlement systems• Daily checking of CRM/Return systems• Updating/Managing numerous core systems- CRM/Returns systems- CCTV server for retail systems- Traffic counting systems• Managing inventory/Purchasing equipment• Staging of all retail systems• Creating/Cataloging system images• Sourcing Broadband/Phone service for new locations• Creating data cabling schematics for new locations• Creating internal training documentation for new members of the IT Team Show less

• 

  Cotton On Group

  Aug 2014 - May 2016

  • Successfully implement key systems/upgrades to modernize aging system architecture- Developed a Fortinet based platform for our brick and mortar locations- Partnered with POS vendor(Retail Directions) to implement a SQL based DB within each register; this included a complete overhaul of the internals and required an extensive testing phase. • Manage Software deployments to all POS within USA• Partner with global IT team on initiatives/projects• Build and manage relationships with key vendors• Monitor and set active alerts on business critical systems• Support end users on a variety of issues• Create and catalog support documentation Show less • Managing a dept of 2 Support Analysts, covering 1000+ systems, ensuring all support incident SLA’s are maintained and logging all incidents. • Partnering with the global IT team to maintain the dept knowledgebase, and enhance ‘follow the sun’ support structure • Updating all local (USA) systems to maintain PCI compliance• Monitoring key business critical systems• Auditing/Partnering vendors to ensure work completed is to spec/enhance/define clear SLAs for common support issues. • Manage new store opening to ensure they are on time and budget• Partnering with all facets of the business to enhance performance and functionality of all IT systems Show less

  • Systems Architect

    Sept 2015 - May 2016

  • Regional IT Manager - USA

    Aug 2014 - Sept 2015
• 

  NCR Voyix

  May 2016 - now

  Technical Architect

  Assisting in defining the overall structure of an enterprise level Retail Management Suite, while ensuring security with an utmost emphasis on reliability and performance. • Implementation of SCCM- Provides customer SW updates- Provides in field reimage capabilities - Provide remote management• Development of Automation VM Registers within QA• Development of mobile POS solution utilizing the MS Surface• 4th level support for Wholefoods Market• Maintaining vital production business systems• Maintaining QA lab of 200 machines• Configuration and debugging latest software releases from offsite Dev team• Integrating customer deployment mechanism into store level software• Integrating customer built products into a finished end user product Show less