Alexandra Weed

Experience

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  USAA

  Jul 2015 - Jun 2023

  •Identifies value through analysis of the strategic objectives for sourcing a product/service to a third-party and evaluating the alignment with broader objectives; development of projections of future demand based on expertise in business, industry, and other trends. •Responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate systems, facilities, on-line resources, training, etc. Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.•Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party’s ability to deliver against contractual requirements and service level agreements. Monitors third-party relationships for complaints and levels of satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.•Identifies, monitors, and manages emerging risk and action plans to address risk and performance issues/findings.•Partners with first-line of defense (Business Risk and Control Advisors) and second-line of defense partners (Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end-to-end USAA and third-party execution).•Fosters effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment. Show less • Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, examining key metrics to evaluate the effectiveness of established business controls and identify opportunities to improve and strengthen the control environment• Partner with process owners to identify control failures and assesses the impact • Partner with second line of defense partners (risk and compliance) to develop, implement and monitor operational controls that enable effective management • Provide guidance in the execution of Risk Control Self-Assessments (RCSAs), translate control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks• Advise senior management on the status of control environments related to risk identification and control weaknesses and escalate issues and findings to appropriate stakeholders • Identify, monitor, and manage action plans to address risk and performance issues/findings and follow approved escalation processes to ensure timely issue resolution and completion of action plans all while assisting leadership in preparing responses to regulatory inquiries• Ensure adherence of risk and compliance regulations and controls by examining and providing proper documentation (USAA third-party risk management and procurement policies, standards, processes) all while applying a holistic understanding of risk and regulatory compliance to include business strategies and solutions• Maintain processes, procedures, and tools for managing exception alerts as they occur, including monitoring and management of resulting exception cases from the Office of the Comptroller of the Currency (OCC), Federal Financial Institutions Examination Council (FFIEC) and Occupational Safety and Health (OSHA) Show less • Responsible for creating sourcing solutions, negotiating agreements and managing relationships to optimize return and mitigate risk• Conducts all phases in the development of complex and strategic acquisitions of third-party/affiliate solutions to include market research, drafting statements of work, creating requests for proposals, identification of qualified suppliers, proposal evaluations and negotiation of pricing, services and contract terms• Lead RFP process of Design, Distribution, Analysis and Award. This includes leading pre-award and post-award contracting procedures all while applying knowledge of price analysis techniques to assist with the evaluation of price proposals• Applies proficient knowledge in moderately complex negotiations and collaborates with Corporate Real Estate & Workplace Services (CREWS) subject matter experts, and other business resources to execute and resolve escalated issues• Provides client consultation while adhering to the end-to-end procurement and third-party risk management lifecycle including applicable laws and regulations • Assisted in testing and giving recommendations for new contracting system as a Subject Matter Expert (SME) before moving forward to training community in new contracting system Contract Lifecyle Management (CLM) in Salesforce. Trained community on processes, procedures, tools and controls to push towards USAA effort of ‘Being a Compliant Company (BCC) • Assist Third Party Relationship Managers (3PRMs) with all sourcing and procurement needs to ensure that all parties were leveraging knowledge of industry laws and regulations, along with approved USAA third-party risk management and procurement policies, standards and processes to complete; Inherent Risk Questionnaire (IRQ), RFPs of pre-award and post-award and contract documentation to accurately reflect the product/service Show less • Investigate, adjust, and settle moderately complex non-injury auto claims for USAA members providing world class service for first and third parties via internal communication channels • Coordinated multiple timelines across several disciplines to adjust claims in adherence to USAA’s service level objectives• Supports workload surges Catastrophe operations to provide world class service. • Over an 80% acceptance rate to the Special Investigations Unit (SIU) • Designated team member to assist in coaching for Diary Management • Presently in a cross functional/mentorship with SIU • Chosen to be part of a team of adjusters to serve on the Video Telephony /ACT Team. Interact with members face to face via the USAA Financial Centers and assist members with scanning/printing documentation alongside answering questions on auto and property claims. As part of the ACT Team, aid to all Non-Injury offices in sending compliance letters that are in line with USAA and the Department of Insurance standards Show less

  • Third Party Relationship Manager

    Oct 2021 - Jun 2023

  • Business Risk and Controls Advisor

    Feb 2020 - Oct 2021

  • Sourcing and Procurement Manager

    Jun 2018 - Feb 2020

  • Auto Claims II- Bodily Injury Adjuster

    Aug 2017 - Jun 2018

  • Auto Claims III- Non-Injury Adjuster/Video Telephony

    Jul 2015 - Aug 2017
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  The Standard

  Jun 2023 - now

  Supplier Relationship Manager