Ignacio Losada

Experience

• 

  TeleTech

  Apr 2008 - Aug 2009

  Customer Service Representative/Sales operator

  Customer care for a Internet, phone and cable company, such as fixing issues with the mentioned services using a guideline.Sales Operator of credit cards for an US Bank, top seller operator 3 months in a row.

• 

  IBM

  Nov 2010 - Oct 2015

  Monitoring of Mainframe platforms. Management of incident and change tickets. Bilingual coordination with support teams, account management and customers. Use of batch & console tools (Control M, ZEKE, SAIOM). Provide training of new team members. Perform Team Leader's tasks. Creation and updates of documentation. Monitoring of midrange platforms (Wintel and Unix). Management of incident and change tickets. Analysis of alerts and assessment of incident severities. Bilingual coordination with support teams, account management and customers. Use of batch processing tools (Control-M, Autosys, Opalis, TEC, NetCool). Provided training to new team members.

  • Mainframe Batch and Console operator

    Feb 2013 - Oct 2015

  • Console and Batch operator/Dispatcher Associate

    Nov 2010 - Feb 2013
• 

  Avícola Brandsen S.A.

  Jan 2014 - Jan 2015

  Accounting administrative intern

  Accounting administrative support area, including collection management tasks , payments , invoicing and internal control. Account management . Analysis of creditors, debtors, customer portfolio, among others. Agenda management.

• 

  Accenture

  Oct 2015 - Sept 2022

  I've been supervising 3 people. I've also become more independent in my role, and I'm the responsible PoC of invoicing and collecting payments from LATAM, North America, Europe and Asia, which entails on a weekly, and sometimes daily, communications with the Client I've been supervising and managing the career of one individual for the last 8 months. I've also become more independent in my role, as I'm being considered to move into the next one. Which would make official the Supervisor role. Corporate Function - Support for global control services, financial management and business advice. Offering services regulation and compliance with principles of the organization, internal controls, budgeting / forecast, profit and loss of contracts, billing and tracking of internal invoices. Services for internal clients of Accenture US. Corporate Function - Support for global control services, financial management and business advice. Offering services regulation and compliance with principles of the organization, internal controls, budgeting / forecast, profit and loss of contracts, billing and tracking of internal invoices. Services for internal clients of Accenture US.

  • CFM Specialist

    Jul 2021 - Sept 2022

  • CFM - Sr Analyst

    Sept 2018 - Jun 2021

  • CFM - Analyst

    Sept 2016 - Sept 2018

  • CFM - Sr. Associate

    Oct 2015 - Aug 2016
• 

  EY

  Sept 2022 - Sept 2024

  FSO EMS Senior

  I've been supervising a Team of 7 people, counseling them on a personal and work level. I've worked with presenting 1065, Extensions, Tax Returns and E-filing both Federal and State forms for several Clients.