Joel Trowbridge

Experience

• 

  Walmart

  Feb 2002 - Mar 2012

  Department Manager/Inventory Control Specialist

  Department Manager-managed multiple departments-planned displays/specials/endcaps-stocked and ordered merchandise-served customers in store and over the phoneInventory Control Specialist-supervised receiving team for truck prep and unloading-trained new Inventory Control associates-reconciled inventory counts for all merchandise-purged backroom merchandise to be stocked on salesfloor

• 

  Elior North America

  Mar 2012 - Sept 2024

  Subject Matter Expert (SME) and administrator for Zendesk ticketing system for all departments. Helped administer and design the SharePoint environment for the entire organization. Was the primary tier 3 escalation support person for enterprise applications. Created and presented training material for Office 365/SharePoint and Zendesk. Project-managed SharePoint site builds and Zendesk integrations.• Led Office 365 Ambassador community (training and community resources for Office 365) and expanded the initiative internationally.• Redesigned the Information Systems department SharePoint site, which streamlined the onboarding process for new employees.• Project-managed HR Zendesk transition to new SAP platform and architected new forms solution, streamlining the entire HR support process. Show less Supervised other helpdesk specialists at the Roseville office. Project-managed various initiatives. Provided daily phone, email, and onsite support of end-user hardware/software. Imaged and repaired Windows PCs. Loaded and supported Apple mobile devices. Managed users in Exchange and Active Directory.• Oversaw technology transformation for the entire Corrections business segment (replacing legacy hardware and providing assessments and training for the field). Completed the project one month ahead of schedule, received stellar feedback from the field, and reduced tickets for the Corrections segment.• Project-managed child company migration from legacy systems, resulting in greater efficiency and cost savings for the company. • Led adoption efforts in moving the helpdesk team to digitize all notetaking and documentation, greatly increasing efficiency. Show less

  • Technical Analyst

    Jul 2021 - Sept 2024

  • IT Helpdesk Specialist

    Mar 2012 - Jun 2021
• 

  Hope Community Church

  Aug 2014 - now

  Audio Engineer

  -Runs sound production for Church services and special events.-Designs and implements solutions for audio needs (live sound, livestreaming, podcast, studio recording).