Evan Yi

Experience

• 

  Fujitsu Ten España SA

  Aug 2009 - Aug 2010

  Technician

  product design and product line management

• 

  TBWA\Worldwide

  Aug 2010 - Jul 2012

  Governance, Program and Support Specialist

  Governance:○Manage Global Employees' accounts○Manage TBWA Domains and Agencies○Manage IT and Finance Contacts InformationPrograms:○New system testing and implementation.○Google Apps Management and Training○Vulnerability ManagementSupport:○TBWA Global Helpdesk Center Support○Training presentation to local IT admins○Build training site and write training documents, putting together solutions

• 

  Decathlon France

  Aug 2012 - Apr 2013

  Customer Contact Specialist

  Provide 1st level support of Applications, network and platform via the phone and remote desktop;Record users' requirement in IT system;Clarify the incident and provide prompt support on infrastructure, ERP and retailing, Logistic platform;Escalate collaboratively with other IT team

• 

  Cisco

  Apr 2013 - now

  Accomplishes department objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. On going Service Request and escalation management; Operational Analysis of Critical Issues; Instructional Sessions on Cisco TAC Web Tools, Cisco.com, and other Tools and Procedures; Weekly, monthly, and quarterly reports with the status of Customer operations data

  • Customer Delivery Manager

    Apr 2020 - now

  • High Touch Operations Manager

    Apr 2013 - Mar 2020