Daniel Martin

Experience

• 

  Wisconsin Public Service

  Jan 2001 - Jan 2015

  Delivered insightful consultancy on portfolio programs catered to various customer classes from residential to large industry.Spearheaded an $11MM upgrade program to transfer from paging equipment and radio technology to cellular and WiFi technology for communication with devices, and oversaw rebates to customers averaging $1.5MM annually.Encouraged customers in reducing usage during peak periods through the use of incentives and rebates on bills.Analyzed program results and oversaw equipment maintenance for products installed in customer homes.Oversaw the performance of five electrical company external contractors performing installations, and managed the schedules of five in-house staff handling repairs on equipment automatically shutting utilities down during peak hours.Managed a $280K budget for in-house equipment purchasing and operational requirements.Implemented a new notification system for 25 large industrial customers receiving $2.5MM in credits, providing notification through emails, text and telephone calls, working on the 18-month project with internal IT staff and Nuance Communications, an external communication company to develop systems for sending customer messages.Saved the compensation costs of two full-time staff members previously utilized for manual notifications.Managed the Wisconsin Public Service and Upper Peninsula Power Company’s net metering renewable and alternative energy programs, including the installation/management of 800+ solar and wind interconnection projects.Educated over 15K customers regarding energy savings opportunities, leading the team in winning marketing awards.Developed and monitored corporate prospecting, marketing and closing requirements as related to the Wisconsin Public Service Gas Revenue Extension Program, exceeding first-year sign-up targets by more than 25%.Performed technical analysis to optimize six demand response rate offerings with 40K+ participating customers. Show less Ensured consistent customer satisfaction and retention, utilizing in-house surveys to measure service feedback/issues.Directed the performance and tasks of four internal staff and one external vendor.Led the department in receiving the highest satisfaction rates across seven utilities within Integrys Energy Group, with a 90% retention rate when the standard rate remained in the 70% range, and earning a customer satisfaction score of 4.3 on a scale of 5 with the standard rate hovering at 4.1 while reducing customer complaints by over 90%.Developed and tracked variances for the $10MM annual program budget, negotiated contracts, directed RFQ processes, established KPIs, and devised service level agreements for vendors and contractors.Compiled and filed annual regulatory reports, and devised/implemented marketing plans to over 250K customers. Show less

  • Demand Side Management Consultant

    Jan 2011 - Jan 2015

  • Fixed Bill Product Manager

    Jan 2008 - Jan 2012

  • Business Solutions Center Key Account Manager

    Jan 2001 - Jan 2008
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  Franklin Energy Services

  Jan 2015 - Jan 2017

  Regional Energy Advisor - Startup Programs

  Traveled nationwide to assist in energy start-up programs for utility companies, providing solutions to businesses and families in the form of advice on rebates and incentives for equipment above and beyond baseline energy savings for better buildings.Led home and business assessments, and provided opportunities for energy savings, training new staff to manage similar programs within their local areas, and spending three to six months in each location to complete start-up.Mentored new staff members and served as the internal subject matter expert for escalated issues.Collaborated with internal quality assurance and control staff, and performed external program evaluations to ensure total resource costs, energy savings and desired customer satisfaction levels were achieved.Updated and managed project databases in Salesforce to provide a dashboard of KPIs for utility clients.Established action plans and led meetings with managers to estimate the impact of DSM program design. Show less

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  Oldcastle

  Jan 2017 - now

  Energy and Utilities Manager

  Serve as the energy and utilities subject matter expert for the building and architectural products manufacturing group. Oversee utility/energy operations in 50 plants located in California, Arizona, Nevada, New Mexico and Utah, routinely traveling to each plant to analyze energy efficiency and costs, improve safety, lower energy costs through innovative concepts and equipment, and identify issues encountered within billing in addition to establishing relationships with all plant leaders.Manage key energy projects targeting conservation and cost savings, and oversee the building of new plants, currently overseeing utility installations at two new manufacturing plants in California and Utah.Serve as the key advisor on energy/utility issues and incentives, and manage billing issues with utility companies.Coordinate utilities and energy-efficient equipment for all plants, brokering installation contracts, reviewing plans, determining proper equipment to be installed/upgraded, and making suggestions for energy conservation.Work with plant managers and regional VPs, offering recommendations on utility/energy matters and delivering presentations to obtain buy-in for work proposed in an independent consultant type of role.Currently managing two battery energy storage projects slated for construction in California, a 10-year initiative estimated to save $1.5MM in energy costs at one plant and $3.MM at the other, meeting with vendors, vetting proposals, making qualified recommendations, working with legal staff to obtain master agreements, ordering contracts, and delivering project management to determine timelines, costs and contractors.Engaged in multiple lighting projects for LED upgrades at various plants with 10 already identified and in progress, and five beginning the construction phase in the coming months, estimated to drop energy costs for lighting by 50% while successfully improving quality of light within manufacturing environment by 20%. Show less