Rashad Miller

Experience

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  Drummond Company, Inc.

  Sept 2003 - Jun 2005

  Helpdesk Specialist /Desktop Technician

  Provided phone, email, and desktop support for over 500 end users in a Microsoft 2000/XP environment.Proficient with Magic Helpdesk ticketing and reporting software.Notable responsibilities included providing on-site desktop support and troubleshooting for the corporate office, which consisted of 200 end users.Project lead for compiling and maintaining the inventory of all Drummond Co.’s pc systems, purchased systems, and deployment of those systems.Created the imaging standard for the laptop and desktop systems.Assisted in maintaining data and users of the PeopleSoft Financial Development server.Performed daily system backups of data which included categorizing and vaulting backup tapes.Tested and approved software and operating system updates for server. Show less

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  St. Vincent’s Health System

  Aug 2005 - Jun 2009

  Desktop Techician

  Troubleshooting, configuring, repair and management of desktop hardware and software issues.Troubleshooting, configuring, repair, and management of HP printers.Proficient with the installation and configuration of McKesson’s software suite and products.Proficient with the installation and configuration of Microsoft Office.Involved in the procurement of new and existing computers.Lead technician for the Refresh (computer replacement) projects.Responsible for asset management and patch management.Responsible for creating, updating and maintaining the imaging standard for the laptop and desktop computers.Perform computer installs, moves and changes. Show less

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  UAB Medicine

  Sept 2009 - now

  • IT Project Manager

    Jun 2016 - now

  • Support Desk Analyst

    Sept 2009 - May 2016