Gwyn Clarke

Experience

• 

  Telecom New Zealand Limited

  Jan 1989 - Jan 1996

  ICMS Project Support
• 

  Simply Shareware

  Jan 1996 - Jan 1996

  Office Manager
• 

  MYOB

  Feb 1999 - Apr 2003

  Customer Support Specialist

  software support, installation, training

• 

  Acclipse

  Apr 2003 - Apr 2005

  Technical Consultant

  Technical Consultant, Installer and Trainer for BenchmarkIT software

• 

  MYOB

  Feb 2008 - May 2023

   Actively manage a portfolio of NZ clients to understand customers' practice environments and MYOB activity, and advise on solutions that align to their needs and strategic goals, driving deeper product engagement, usage and overall happiness. Proactively spot issues that could affect customer happiness or retention and work with customers and cross-functionally to remove roadblocks. Embrace 'at risk' customers and deliver turn-around strategies that focus on working through objections, seeing value in their current investment and helping resolve customer problems. Partner with sales to develop strong understanding of customer goals, current and future needs and other insights that surface further revenue opportunities. Understand typical business challenges faced by customers and common objectives to build scalable solutions that drive product engagement and business value for our customers. Support a team environment through knowledge sharing, maintaining a winning attitude and embracing continuous improvement Show less

  • Customer Success Manager

    Jan 2022 - May 2023

  • Senior Technical Services Consultant

    Oct 2016 - Jan 2022

  • Technical Analyst

    Apr 2009 - Sept 2016

  • Product Specialist

    Feb 2008 - Apr 2009