Shabbir Qureshi

Experience

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  Currys

  Sept 1990 - Aug 2006

  DEPUTY / DEPARTMENT MANAGER

  • Started as Sales Advisor, promoted to Assistant Manager then Store Manager in a number of West London high street stores with a turnover up to £3.5m. Also held Department Manager positions in Superstores across North London with turnovers up to £8m and staff complements of above 30 with up to 10 direct reports.• Responsible for all aspects of the day to day running of the store, including staff rota’s, training and developing the teams, performance management, stock control and customer service including complaint handling. Show less

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  T-Mobile UK

  Sept 2006 - Mar 2007

  STORE MANAGER

  • Recruited to manage a newly opened store, which was the closest to the head office in Hatfield. Managed a team of 3 staff, recruiting 2 staff to replace the initial seconded complement.• Full P&L control with direct access to staff budgets, income generated and profit margins delivered as a store contribution.• Responsible for staff performance, store standards and stock auditing. First store in the region to achieve 100% in mystery shopper results for 3 months in a row.

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  Retail Human Resources plc

  Jun 2007 - Nov 2008

  OPERATIONS MANAGER

  • Specialist Retail Management recruiter. Joined as a Consultant, promoted to Operations Manager to recruit and train a team of Resourcing Assistants to take on administration and candidate sourcing duties.• Created a team of 7 RA’s from an initial complement of 4, developing them to move beyond basic reception duties to include full telephone support including out of hours and weekends, sourcing candidates, and checking and creating job adverts on a number of job searching websites.

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  Reed in Partnership

  Dec 2008 - Apr 2019

  Senior Business Manager

  • Managed a number of contracts across North and West London, varying from mandatory provisions with the long term unemployed with significant barriers to employment, to voluntary programmes including NEET 18-24’s, the recently redundant & unemployed workers and unemployed graduates.• The contracts included those from the Department of Work and Pensions and the Education & Skills Funding Agency; the budgets ranged from £500k annually in a single office to £2m multi-site operations.• Led teams varying from 3 Advisers and a Trainer in the Uxbridge office to a multi-site team of 9 Advisers, 4 Trainers and 2 Administrators based in offices across North and West London.• Whilst managing the final year of The Work Programme, I achieved top provider in the country for outcomes claimed in November 2018; this was the first time for Reed in over 4 years. I kept morale high on a progressively reducing and challenging caseload, with entrenched barriers including health, addictions management and long-term unemployment. The final year forecast was for a net loss of £35k; by focussing on previous unclaimable outcomes, the programme was forecast to be £125k above budget.• Selected to manage the West London 50+ voluntary contract from initial implementation; delivering an employability programme of support to voluntary participants over 50. Project managed the full implementation cycle, setting up the 4 delivery sites, recruiting additional staff and delivering training to both North & West London teams.• Consistently achieved over 85% first time file validations against a company average of below 40%. After the first 3 months, 50+ West London had just over 4% of the overall caseload size in the country but had 25% of total files that had passed validation. Show less

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  Prevista Ltd

  May 2019 - Jul 2020

  Performance Manager

  • Recruited to project manage several contracts aimed at providing accredited qualifications to the Health and Social Care sector; including a DWP defrayal contract with a value of £1.6m and a sub-contracting offer from Serco for £275k. Following a partner withdrawal, successfully wrote a full project change request plan for DWP approval, providing remodelled budgets, staffing structures and delivery profiles.• From initial contract win, created complete SLA’s for the partners, training plans for the delivery models, performance management and participant tracking tools and a suite of monitoring spreadsheets to track the complex quarterly claims process.• Built a range of spreadsheets to simplify reports and produce data for delivery partners, senior management and DWP contract reviews. Led the project to migrate these onto Wrike project management software allowing for greater visibility, adaptable and control.• Produced a number of business plans to recover performance, implementing recruitment and business growth models to increase budgets. By working closely with external associates, closely managed delivery milestones to achieve stretching targets.• Led projects to overhaul all internal policies to add full document ownership, adding rigorous document controls and standardising layouts; completed prior to the successful ISO and Matrix accreditation reviews. Show less

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  Department of Health and Social Care

  Nov 2020 - Oct 2021

  Policy Advisor/ PMO Project Officer

  • Implemented the full policy cycle from initial research to full operational launch and ongoing evaluation for COVID-19 testing for Personal Assistants working in Adult Social Care in England. Worked with stakeholders, delivery colleagues and external support partners to develop the policy, operational launch and ongoing evaluation. Responsible for policy evaluation for Homecare COVID-19 testing, leading pilots to evaluate moving to new rapid testing technology and improve testing compliance. Also responsible for managing the briefings inbox, answering written questions from MP’s and House of Lords, responding to COVID-19 testing queries from both departmental colleagues and external stakeholders.• Moved to the PMO team within the Testing, PPE and Vaccines division leading the strategy to combine many disparate stakeholder meetings within the ASC directorate into a single one; and a comms project to streamline external communications from the division. Responsible for incoming commissions for the division, collating and coordinating responses, often with urgent deadlines. Show less

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  Human Fertilisation and Embryology Authority

  Dec 2021 - now

  Risk and Business Planning Manager