Clinton Harvey

Experience

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  Rewardsco

  Mar 2005 - Jan 2010

  • Managing the people development division including employee assistance programme, quality assurance, human resources and training, recruitment, induction and the facilities departments• Developing strategy and budgets• Developing all people performance systems, focusing on measuring, recognising and rewarding productivity, results and ownership• Responsible for the planning and strategic development of key business objectives• Providing industrial relations support service to management in terms of all corrective action and disciplinary processes, grievance procedures, conflict resolution and CCMA proceedings• Driving cutting edge training and development programmes to contribute to retention, succession and performance strategies• Establishing a training academy to cultivate resource pools• Overseeing evaluation and implementation of performance management tools and processes to support cost-effective maximisation of all human resources• Researching and implementing innovative and engaging tools for effective performance management• Strategic development of the Quality Assurance, Payroll, Recruitment, EAP, Training and Staff Development divisions • Ensuring complete management of the employee lifecycle, aligned to best practice• Driving and facilitating the successful implementation of apprenticeships and learnerships Show less • Call Centre management and planning• Research and implement best of breed technology • Telephony solutions to meet current and future business needs.• Develop call centre seating solutions for BPO.• Build and maintain staff capacity• Manage staff performance against company objectives.• Achieve and maintain client SLA requirements.• Management Staff selection, recruitment and training• Managing environment capability• Develop budgets, MIS and board reports.• Management and maintenance of technological and environment capability.• Align processes and procedures to international, • Best of breed contact centre operational practices.• Develop a SWOT analysis for Member services. Show less

  • Human Resources Manager

    Mar 2005 - Jan 2010

  • Head of Contact Centres

    Mar 2005 - May 2007
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  Staffataclick (Pty) Ltd

  Dec 2015 - Nov 2020

  Operations Manager

  • HR and operations management, overseeing a site servicing seven hundred employees • Developing budgets and reports• Managing critical skill retention, COID and cost analyses• Processing payroll• Recruiting personnel and evaluating performance• Ensuring operational service delivery continually exceeds client expectations• Ensuring contract profitability across a cluster within the region• Managing industrial relations; escalating potential risks to client or management• Chairing disciplinary hearings • Keeping abreast of legislation amendments and compliance with relevant bargaining councils• Supporting branch manager and IR Manager in preparation for CCMA cases• Driving harmonious industrial relations through meetings with union officials and shop stewards Show less

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  National NDT Services Pty Ltd.

  May 2021 - Oct 2021

  Human Resource Manager

  • Auditing, updating and scanning employee personal files at head office and all branches• Aligning HR, recruitment and selection policies and procedures to industry best practice• Drafting new policies and procedures • Developing training modules and training supervisors and line managers• Developing and tracking KPI for all staff • Driving and reporting on performance management across all departments• Updating IR procedures to address non-performance and misconduct

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  Logos People

  Nov 2021 - now

  HR Consultant

  • Overseeing daily operations with meticulous attention to detail, and a strong focus on developing executive leadership• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Selecting and recruiting talent• Establishing, implementing and overseeing effective strategic plans, systems, processes and controls• Delivering a high standard of sales, administrative, marketing and financial support• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Managing industrial relations and risks• Data entry and database management, maintaining meticulous records• Reading and interpreting technical documentation• Producing various policies, reports, presentations, analyses, correspondence and other documentation • Processing payroll• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing staff effectively, to ensure customer growth, brand awareness and operational excellence Show less